HP ENVY - 13-ah0006ns USB-C stops working when the computer is powered on

[ALEXFJ]

Hi,

The problem is that my computer has a USB-C Type-C Gen 1 port and it only charges the computer while it is powered off. I'm using an official DELL USB-C Charger. When it is switched off, it charges the computer, but just after appearing the HP Logo on the screen it stops charging. Even in the BIOS it does not charge. 

Additionally, the USB-C port it is not appearing in device manager and it has never worked. It has only partially worked with an external supply dock station, but only for ethernet connectivity.

Thanks

[AndressaR]

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