HP Sprocket - No printing.

[RNH]

Hi!. Printer it's not printing. Issues with communications. It have been reseted more than 3 times. Tried all the troubleshooting including reinstalling the app several times. Also tried in other mobile devices. Printer it's always in printing pool mode, not really printing, all the time saying "printing"... but it's not performing that. Equipment under warranty support. Support type: Wty: HP HW Replacement Support. S/N: **Bleep**. 0-800 number for support it's not helping me as they're not able to open a case for me. Requesting help for HW replacement. Otherwise I will reach the national consumer association. Thanks.

[AgathaV]

Hello @RNH !

Welcome to our community!

Our Forum is a dynamic community, where users of HP products come to post your questions in Spanish. If you feel more comfortable, I suggest, please post your question in the forum English: HP Support Forums.

If you prefer to continue in this forum, write messages in Spanish.

Thank you,

AgathaV
Moderator HP Support Forum