HP Victus 15-fa0xxx problemas audio grabado (cortes y silencios en audio grabado)

[alvaro_morera_s]

Hola que tal, tengo una HP Victus 15-fa0xxx Procesador 12th Gen Intel(R) Core(TM) i5-12450H 2.00 GHz RAM instalada 16,0 GB (15,7 GB utilizable)
Id. del dispositivo [texto omitido para proteger la privacidad del usuario]  Id. del producto [texto omitido para proteger la privacidad del usuario] Tipo de sistema Sistema operativo de 64 bits, procesador x64. El problema que me esta dando es que no puedo realizar grabaciones de audio en software como 'SeratoDJ' y 'RekordboxDJ' , es decir el audio grabado queda cortado y por unos segundos no se graba nada del audio y continua normal y vuelve a cortarse en el audio que se graba.

busco una solucion a este problema, gracias.

[SolQ]

Hola 
 

alvaro_morera_s  

Permítanos el número de producto de su equipo por favor .

Cuanto tiempo tienes con el equipo ?

De qué país nos escribes ?

Saludos,soporte Hp.

[alvaro_morera_s]

El numero de producto seria: 68U87UA#ABA

Tengo 1 año y 3 meses de comprada

y soy de Costa Rica

[SolQ]

Hola 
 

alvaro_morera_s  

Le pido para que pueda accesar en el siguiente enlace : 

https://support.hp.com/co-es/help/computer/sound-issues

https://support.hp.com/ve-es/document/ish_4658788-4523312-16

Saludos,soporte Hp

[alvaro_morera_s]

_________________________________________________________________________________________________________
CONCLUSION
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Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. At least one detected problem appears to be network related. In case you are using a WLAN adapter, try disabling it to get better results. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.
LatencyMon has been analyzing your system for 0:07:10 (h:mm:ss) on all processors.

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SYSTEM INFORMATION
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Computer name: DEEJAY-ALVARO
OS version: Windows 11, 10.0, version 2009, build: 22621 (x64)
Hardware: Victus by HP Gaming Laptop 15-fa0xxx, HP
BIOS: F.25
CPU: GenuineIntel 12th Gen Intel(R) Core(TM) i5-12450H
Logical processors: 12
Processor groups: 1
Processor group size: 12
RAM: 16052 MB total

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CPU SPEED
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Reported CPU speed (WMI): 20 MHz
Reported CPU speed (registry): 2496 MHz

Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.

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MEASURED INTERRUPT TO USER PROCESS LATENCIES
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The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.

Highest measured interrupt to process latency (µs): 7948,90
Average measured interrupt to process latency (µs): 26,043418

Highest measured interrupt to DPC latency (µs): 2381,0
Average measured interrupt to DPC latency (µs): 7,968102

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REPORTED ISRs
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Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.

Highest ISR routine execution time (µs): 746,308494
Driver with highest ISR routine execution time: Wdf01000.sys - Motor en tiempo de ejecución del marco de controlador en modo kernel, Microsoft Corporation

Highest reported total ISR routine time (%): 0,046805
Driver with highest ISR total time: Wdf01000.sys - Motor en tiempo de ejecución del marco de controlador en modo kernel, Microsoft Corporation

Total time spent in ISRs (%) 0,047023

ISR count (execution time <250 µs): 73356
ISR count (execution time 250-500 µs): 0
ISR count (execution time 500-1000 µs): 28
ISR count (execution time 1000-2000 µs): 0
ISR count (execution time 2000-4000 µs): 0
ISR count (execution time >=4000 µs): 0

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REPORTED DPCs
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DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.

Highest DPC routine execution time (µs): 1882,986779
Driver with highest DPC routine execution time: ACPI.sys - Controlador ACPI para NT, Microsoft Corporation

Highest reported total DPC routine time (%): 0,018127
Driver with highest DPC total execution time: rspLLL64.sys - Resplendence Latency Monitoring and Auxiliary Kernel Library, Resplendence Software Projects Sp.

Total time spent in DPCs (%) 0,071034

DPC count (execution time <250 µs): 176964
DPC count (execution time 250-500 µs): 0
DPC count (execution time 500-10000 µs): 1140
DPC count (execution time 1000-2000 µs): 396
DPC count (execution time 2000-4000 µs): 0
DPC count (execution time >=4000 µs): 0

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REPORTED HARD PAGEFAULTS
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Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.

NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.

Process with highest pagefault count: msmpeng.exe

Total number of hard pagefaults 1812
Hard pagefault count of hardest hit process: 674
Number of processes hit: 15

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PER CPU DATA
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CPU 0 Interrupt cycle time (s): 22,874588
CPU 0 ISR highest execution time (µs): 502,770032
CPU 0 ISR total execution time (s): 1,654727
CPU 0 ISR count: 50844
CPU 0 DPC highest execution time (µs): 1882,986779
CPU 0 DPC total execution time (s): 2,376172
CPU 0 DPC count: 138579
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CPU 1 Interrupt cycle time (s): 25,355038
CPU 1 ISR highest execution time (µs): 276,250
CPU 1 ISR total execution time (s): 0,533683
CPU 1 ISR count: 15776
CPU 1 DPC highest execution time (µs): 1341,048878
CPU 1 DPC total execution time (s): 0,232468
CPU 1 DPC count: 5777
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CPU 2 Interrupt cycle time (s): 16,362960
CPU 2 ISR highest execution time (µs): 746,308494
CPU 2 ISR total execution time (s): 0,175023
CPU 2 ISR count: 4996
CPU 2 DPC highest execution time (µs): 1485,344952
CPU 2 DPC total execution time (s): 0,482661
CPU 2 DPC count: 12741
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CPU 3 Interrupt cycle time (s): 15,506329
CPU 3 ISR highest execution time (µs): 0,0
CPU 3 ISR total execution time (s): 0,0
CPU 3 ISR count: 0
CPU 3 DPC highest execution time (µs): 1316,998798
CPU 3 DPC total execution time (s): 0,115389
CPU 3 DPC count: 2245
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CPU 4 Interrupt cycle time (s): 13,674734
CPU 4 ISR highest execution time (µs): 197,708333
CPU 4 ISR total execution time (s): 0,012832
CPU 4 ISR count: 343
CPU 4 DPC highest execution time (µs): 1239,470753
CPU 4 DPC total execution time (s): 0,172336
CPU 4 DPC count: 5459
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CPU 5 Interrupt cycle time (s): 14,734567
CPU 5 ISR highest execution time (µs): 256,409455
CPU 5 ISR total execution time (s): 0,049499
CPU 5 ISR count: 1353
CPU 5 DPC highest execution time (µs): 1067,526042
CPU 5 DPC total execution time (s): 0,053602
CPU 5 DPC count: 1301
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CPU 6 Interrupt cycle time (s): 13,546512
CPU 6 ISR highest execution time (µs): 36,756410
CPU 6 ISR total execution time (s): 0,001961
CPU 6 ISR count: 72
CPU 6 DPC highest execution time (µs): 1113,751603
CPU 6 DPC total execution time (s): 0,165272
CPU 6 DPC count: 5374
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CPU 7 Interrupt cycle time (s): 14,607921
CPU 7 ISR highest execution time (µs): 0,0
CPU 7 ISR total execution time (s): 0,0
CPU 7 ISR count: 0
CPU 7 DPC highest execution time (µs): 318,655449
CPU 7 DPC total execution time (s): 0,009597
CPU 7 DPC count: 298
_________________________________________________________________________________________________________
CPU 8 Interrupt cycle time (s): 3,316716
CPU 8 ISR highest execution time (µs): 0,0
CPU 8 ISR total execution time (s): 0,0
CPU 8 ISR count: 0
CPU 8 DPC highest execution time (µs): 172,244391
CPU 8 DPC total execution time (s): 0,008009
CPU 8 DPC count: 1161
_________________________________________________________________________________________________________
CPU 9 Interrupt cycle time (s): 3,336860
CPU 9 ISR highest execution time (µs): 0,0
CPU 9 ISR total execution time (s): 0,0
CPU 9 ISR count: 0
CPU 9 DPC highest execution time (µs): 171,589343
CPU 9 DPC total execution time (s): 0,004729
CPU 9 DPC count: 323
_________________________________________________________________________________________________________
CPU 10 Interrupt cycle time (s): 3,640929
CPU 10 ISR highest execution time (µs): 0,0
CPU 10 ISR total execution time (s): 0,0
CPU 10 ISR count: 0
CPU 10 DPC highest execution time (µs): 171,725962
CPU 10 DPC total execution time (s): 0,033019
CPU 10 DPC count: 4081
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CPU 11 Interrupt cycle time (s): 3,519298
CPU 11 ISR highest execution time (µs): 0,0
CPU 11 ISR total execution time (s): 0,0
CPU 11 ISR count: 0
CPU 11 DPC highest execution time (µs): 183,423478
CPU 11 DPC total execution time (s): 0,014093
CPU 11 DPC count: 1161
_________________________________________________________________________________________________________

[SolQ]

Hola 
 

alvaro_morera_s  

 Realiza lo siguiente por favor: 

1. Conecte el adaptador de CA al equipo.

2. Mantenga presionado el botón de Encendido durante al menos cinco segundos para apagar el equipo.

3. Encienda el equipo y presione inmediatamente la tecla Esc varias veces, aproximadamente dos vez por segundo, hasta que se abra el Startup Menu.

 

La tecla ESC se puede presionar repetidamente durante el POST o dejarla presionada y encender el equipo.

4. Utilice la tecla de flecha para abrir  Bios Setup, o presione la tecla F10.

Una ventana con varias pestañas, generalmente de color azul, gris y blanco, por lo general titulada Utilidad de configuración. En algunos tipos de BIOS es posible acceder a las opciones con las teclas de flecha y en otros es posible utilizar el mouse para acceder a las opciones. 

5. Establecer los valores predeterminados de fábrica del BIOS

Antes de modificar los valores predeterminados de fábrica, asegúrese de que  esté accediendo al menú correcto. Hay un menú de seguridad(security) donde puede aplicar los valores predeterminados de seguridad de fábrica(Restore Security settings to Factory Defaults), NO CONFIGURE los valores predeterminados de fábrica de seguridad. 

Notebook 

En la pantalla Configuración del BIOS, utilice las teclas de flecha para abrir el menu Exit / Salir y selecciona Load Setup Default y presione Intro.

6. Con las teclas de flecha, seleccione Sí(Yes) y presione Intro cuando se le pregunte.

La computadora se reiniciará y intentará cargar el sistema operativo.

Después de esos procedimientos por favor realizar la actualización del Bios de su equipo :

Victus Gaming Laptop 15-fa0031dx (68U87UA) Software and Driver Downloads | HP® Support

Saludos,soporte Hp