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- Re: complaint against authorised service center
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10-18-2010 09:50 AM - edited 10-18-2010 10:08 AM
Sir,
with great pain and anguish i am reporting that recently i had some issues withlcd display of my laptop.accordingly i went to your authorised service center namely"Intarvo Technologies Ltd; brach-A-200,okhla industrial area,phase-I;new delhi".on 01-10-10.on 5-10-10 my notebook was returned with the remark display ok and keyboard refixed.after few days i again experienced same problem with the display and again on 13-10-10 submitted my notebook with the same service center again.on 18-10-10 when i was not intimated about the status of my notebook as is the usual practice; i myself went to check it out. and to my surprise i was told that the display CT No. was not matching the product.
when i asked how come it is not matching they fanned ignorance about it and instead started putting onus on me.
sir! it is pertinent to mention here that my notebook is still under warranty.and there is no reason for any sane person to act in any manner which will be detrimental to the warranty. it seems perhaps that their service engineer has done some mischief alone or may be as a group.
[text removed]
i hope redressal of my greivance will be just and by earliest.
regards
feroz ahmad chillo
[text removed for privacy]
10-18-2010 10:55 AM
Sorry to hear of your bad experience with service center.However this forum is no way to contact HP officially.This is a peer to peer user forum, though there are some HP employees who participate here in an un-official capacity.
Best chance of resolution>>Contact HP
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11-29-2010 12:40 PM
I gave my Laptop dv6-1245dx to the authorised HP service centre called Nortech, Poojppura, Trivandum (Thiruvananthapuram), Kerala for replacing the LCD panel which got a crack while travelling. The bill no is 7434 dtd 13/Nov/2010, Call ticket no: 490237 and they even asked me to pay an advance amt of 1000/- which I did and promised me on 17/Nov/2010. Till now nothing has happened and they are responding badly by putting the blame on the currier and trying to fool me. I am an IT professional working for a Technopark based company H.O in the US and now opted for working from home due to some personal reasons and for me the laptop is essential. Had this happened in the US, I am sure HP will service my laptop for free of cost for this kind of behaviour from the authorised service centre.
Couple of weeks have passed after I gave that to the service centre and I could imagine the handling of my laptop by those service people, it will have scratches and ditches for sure....
09-10-2011 02:57 AM
11-14-2011 05:31 AM
Dear sir
It is extermly bad expereince from your jaipur Service center REDINGTON , Ramesh marg, C-scheme , jaipur. We are Architecture consultancy situated in kota . we have K-8600 HP printer purchased from this center. recently Yellow Printer Head of this printer had got damaged. i personaly went to REDINGTON jaipur office on 20 Oct-2011 and gave 2890 R/s in advance payment for replacement of this printer head. they assured me for 7 days of delivery at our kota office but still we havnt got and when we call to that service center then they lied to us about dispacting of printer head . Our work has been stopped due to printer head and we can take legal action for your service center if we dint get printer head in today.we are bound to print outside and the costing of print is coming much more.
Plz take action on this service center.
03-03-2012 07:17 AM
Hai,
I own a HP Pavilion DV4 Notebook PC. I took it one and a half years ago. Just after one week of the purchase i started facing many complaints with my laptop. First the operating sytem failed ,then i started facing complaints with the keyboard. I got all this complaints repaired at an authorized service center. Now i started facing problems with the CD writer ,the laptop is getting over heated. More over the laptop is getting stuck every then and now. My laptop has very low battery backup too. I am not able to properly work on it.
This laptop was gifted to me by my dad so i have got some sentimental attachment with it . I after a long enquiry found that HP was the best brand to choose from and choose a laptop of your company but now the situation has come like i have to change my words. I still don't know the reason why i am facing all this troubles with my laptop.
I hope that you will help me to find a remedy.Anticipating your positive response.
Shyamkumar N
06-04-2012 12:42 PM
I need the driver for my HP Photosmart printer and unfortunately I visited the website www.grantechzone.com and talked with representative James. He asked to take remote control session for my computer but I denied for the same. Then he used the abuse language and then told me that it will cost you $99. Request you to look into the matter.
Regards,
Grace low
06-04-2012 03:36 PM - edited 06-04-2012 03:40 PM
@Gracelow
You can download your printer drivers/software for free. Use the button at top of this page titled "Support & Drivers". Put in the model of your Photosmart and away you go to support pages.
Btw, as far as I know the site you visited is not connected to HP in any way..
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07-18-2012 04:17 PM
Request you to look into www.grantechzone.com website. They have been befooling me to get support for printers and computers with a warranty plan although my computer and printer are not more than 3 months old. They asked me to make the payment online and took my credit card details. After making the payment they just disconnect the session and not supported me for the problems. I am worried about the payment procedure and the action they took to fooled people.
Robert
11-16-2012 11:46 AM
FIRST I HAVE AN HP LAPTOP MODEL :PAVILION DV8 1290 EE
THE SWITCH PART FOR THE MEDIA SMART IS NOT WORKING
I WENT TO EMITAC IN UAE I TOLD THEM ABOUT THIS CASE AND THEY TOLD ME WE WILL FIX IT
AFTER 2 MONTHES THEY TOLD ME HP SUPPORTING SERVICE THEY DONT HAVE THE PARTS
SO THE RHERE IS NO SOLUTION FOR YOUR LAPTOP
NOW I NEED AN URGENT SOLUTION FOR THIS CASE