HP PAvilion x360 14-ba Touchpad and Keyborad not working

[Tomasç]

Hi, i recently change the thermal paste of the notebook (it was getting hotter). I open the laptop carefully, clean it, change the thermal paste and reassemble it. When turn it on, i notice that the inverter was extremly hot (no screen problems) and the touchpad and keyboard stop working.
In UEFI all the test ar OK and passed.
Try to uninstall and reboot the notebook but nothing. I install the latest driver, update BIOS, but nothing.
Device manager shows both working perfect.
I remove the hot inverter but the only thing that change is the touchscreen which dosen't work.
Also try a fresh start for windows, but nothing.
Hope i was clear enough.
Thanks

[AgathaV]

Hello @Tomasç  !


Welcome to our community! 😊

Our Forum is a dynamic community, where users of HP products come to post your questions in Spanish. If you feel more comfortable, I suggest, please post your question in the forum English: HP English Community.

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Thank you,

AgathaV