HP Client Security - Windows 10 is stuck on Welcome screen

[davidcaraveob]

Hi,

I cannot log in in any way, the screen is blurred and no user charges me, I have already restarted the computer several times, removed the battery and I cannot advance.

I uninstalled the HP Client Security application and then I was able to enter without problem, I am already working normally. I need the HP Client Security application to be able to enter with my fingerprint, my company deactivated Windows Hello for security reasons. This failure of HP Client Security has also happened to me in other HP models, what can I do?

Can someone help me? please

[AndressaR]

¡Hola!
¡Bienvenido a nuestra comunidad!:smileyhappy:

Nuestro Foro es una comunidad dinámica, donde los usuarios de productos HP vienen para publicar sus preguntas en español. Si le parece más cómodo, le sugiero que, por favor, publique su duda en el foro de inglés: HP Support Community.

Gracias.

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