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Nota para problemas comunes Notebooks
¿Problemas con Driver ACPI\VEN_HPQ&DEV_6007 en su Notebook: Driver ACPI\VEN_HPQ&DEV_6007.
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Mensaje 1 de 6
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RESTAURACIÓN INCOMPLETA

HP Pavilion Laptop 15-cd0xx
Microsoft Windows 10 (64-bit)

Hola, en resumen, mi compu estaba con bajo rendimiento,  con varios conflictos, al final decidí hacer restauración a modo fábrica, hace 1 año hice las copias de recuperación en 3 cds, realizé el procedimiento, todo bien, hasta que comenzó a reiniciarse como es usual cuando se instala, cuando ya estaba en más de la mitad del proceso, me aparecío el texto RESTAURACION INCOMPLETA. LA RESTAURACION NO ESTA TERMINADA, SELECCIONE UNO DE LOS SIGUIENTES BOTONES, (GUARDAR REGISTRO, DETALLES, REINTENTAR). 

 

Como no me funcionó con los CDs recibí la recomendación para que use RUFUS, por lo que en otra compu lo descargué descargué el RUFUS 2.8, luego descargué windows 10 de la página oficial, y sigo con el mismo error, ya reinstalé varias veces, no entiendo cual es el problema.

el error es el siguiente: 

[22:15:04.12][BBV2_EUE.cmd] Looking for *.cmd in [C:\system.sav\P2PP\BBV2.eue] folder...
[22:15:04.15][BBV2_EUE.cmd] --------------------------------------------------
[22:15:04.17][BBV2_EUE.cmd]
[22:15:04.18][BBV2_EUE.cmd]
[22:15:04.20][BBV2_EUE.cmd] All *.cmd in [C:\system.sav\P2PP\BBV2.eue] folder have been called.
[22:15:04.22][BBV2_EUE.cmd]
[22:15:04.23][BBV2_EUE.cmd] --------------------------------------------------
[22:15:04.26][BBV2_EUE.cmd] Error checking
[22:15:04.28][BBV2_EUE.cmd] Looking for *.log in [C:\system.sav\Logs\BB] folder...
[22:15:04.29][BBV2_EUE.cmd] --------------------------------------------------
[22:15:04.31][BBV2_EUE.cmd]
[22:15:04.33][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\CheckWithPrior.log] is found.
[22:15:04.39][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\CPUFlag.LOG] is found.
[22:15:04.42][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\CUST_WAV.LOG] is found.
[22:15:04.47][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\FU229553.log] is found.
[22:15:04.51][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\FU245239.log] is found.
[22:15:04.56][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\FU251218.log] is found.
[22:15:04.61][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\FU259715.log] is found.
[22:15:04.65][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\FU260181.log] is found.
[22:15:04.70][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\ImageDiag_EarlyStage.LOG] is found.
[22:15:04.75][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\ImgEnhDrvByFlg_PASS1_WIN.LOG] is found.
[22:15:04.78][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\ImgEnhDrvByFlg_PASS1_WPE.LOG] is found.
[22:15:04.83][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\ImgEnhDrvByFlg_PASS2_WIN.LOG] is found.
[22:15:04.87][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\Library_Apps.LOG] is found.
[22:15:04.92][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\Library_VC.LOG] is found.
[22:15:04.97][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\MSAppsOrder.LOG] is found.
[22:15:05.01][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\Ngen.LOG] is found.
[22:15:05.06][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\OCAMark.log] is found.
[22:15:05.11][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P0095QB2.LOG] is found.
[22:15:05.15][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P009C2B2.LOG] is found.
[22:15:05.19][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00EDUB2.LOG] is found.
[22:15:05.23][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00F6BB2.LOG] is found.
[22:15:05.28][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00H08B2.LOG] is found.
[22:15:05.33][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00HX7B2.LOG] is found.
[22:15:05.36][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00KTXB2.LOG] is found.
[22:15:05.40][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00L6EB2.LOG] is found.
[22:15:05.45][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00LDMB2.LOG] is found.
[22:15:05.50][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00LEXB2.LOG] is found.
[22:15:05.53][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00LFWB2.LOG] is found.
[22:15:05.58][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00M9WB2.LOG] is found.
[22:15:05.62][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00N20B2.LOG] is found.
[22:15:05.67][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00N89B2.LOG] is found.
[22:15:05.70][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00NBCB2.LOG] is found.
[22:15:05.75][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00NY2B2.LOG] is found.
[22:15:05.78][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00P5S00.LOG] is found.
[22:15:05.83][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00P5S07.LOG] is found.
[22:15:05.87][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00P62B2.LOG] is found.
[22:15:05.90][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00PL3B2.LOG] is found.
[22:15:05.95][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00PUTB2.LOG] is found.
[22:15:06.00][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00PZGB2.LOG] is found.
[22:15:06.04][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00Q1VB2.LOG] is found.
[22:15:06.08][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00Q6VB2.LOG] is found.
[22:15:06.12][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00Q71B2.LOG] is found.
[22:15:06.17][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00Q9HB2.LOG] is found.
[22:15:06.22][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00QARB2.LOG] is found.
[22:15:06.25][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00QG0B2.LOG] is found.
[22:15:06.29][BBV2_EUE.cmd] [PIN_ERROR_MSG][BBV2_EUE.cmd] Found fail message in the C:\system.sav\Logs\BB\P00QG0B2.LOG
[9:43:35 PM] Install Folder: c:\SWSETUP\APP\Security\McAfee\McAfeeMLS_QQG0B2\15.3.3074
[9:43:35 PM] CVA File: c:\SWSETUP\APP\Security\McAfee\McAfeeMLS_QQG0B2\15.3.3074\P00QG0B2.CVA
[9:43:35 PM] Deliverable Name: McAfee - MLS [15.3.3074,A,3]
[9:43:35 PM] Deliverable PN: P00QG0-B2K
[9:43:35 PM] Deliverable Size: 1,037,807 Kbytes
[9:43:35 PM] Free Size: 192,364,480 Kbytes
[9:43:35 PM] System Used Size: 25,642,044 Kbytes
[9:43:35 PM] Run install command: c:\SWSETUP\APP\Security\McAfee\McAfeeMLS_QQG0B2\15.3.3074\install.cmd
[22:15:06.28] --------------------------------------------------
[22:15:06.33][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00QLSB2.LOG] is found.
[22:15:06.36][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00QLTB2.LOG] is found.
[22:15:06.39][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00QMVB2.LOG] is found.
[22:15:06.44][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00QQ8B2.LOG] is found.
[22:15:06.48][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00QQFB2.LOG] is found.
[22:15:06.53][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00QW2B2.LOG] is found.
[22:15:06.58][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00QWGB2.LOG] is found.
[22:15:06.62][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00QWSB2.LOG] is found.
[22:15:06.67][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00QWYB2.LOG] is found.
[22:15:06.72][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00QZUB2.LOG] is found.
[22:15:06.76][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00R7GB2.LOG] is found.
[22:15:06.81][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\P00RJZB2.LOG] is found.
[22:15:06.84][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\WallpaperOk.log] is found.
[22:15:06.89][BBV2_EUE.cmd] [C:\system.sav\Logs\BB\WinPE_DRV.LOG] is found.
[22:15:06.94][BBV2_EUE.cmd] All *.log in [C:\system.sav\Logs\BB] folder has been scanned.
[22:15:06.95][BBV2_EUE.cmd] Create C:\system.sav\P2PP\BBV2.eue\BBV2.eue.don
[22:15:06.98][BBV2_EUE.cmd] --------------------------------------------------
[22:15:07.00][BBV2_EUE.cmd] [BBV2_EUE.cmd] has completed...
[22:15:07.01][BBV2_EUE.cmd] **************************************************
[22:26:12.55][ChkError.cmd]
[22:26:12.61][ChkError.cmd] [FAILURE_FLAG]
[22:26:12.69][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] Found C:\SYSTEM.SAV\FAILURE.FLG
[22:26:12.77][ChkError.cmd] Result=FAILED

C:\SWSetup\APP\Security\McAfee\McAfeeMLS_QQG0B2\15.3.3074\FAILURE.FLG
P00QG0-B2K McAfeeMLS



[22:26:12.86][ChkError.cmd]
[22:26:12.93][ChkError.cmd] --------------------------------------------------
[22:26:13.00][ChkError.cmd] Some error detected...
[22:26:13.10][ChkError.cmd]
[22:26:13.18][ChkError.cmd] --------------------------------------------------
[22:26:13.24][ChkError.cmd] [C:\SYSTEM.SAV\ExitProc\ErrorChk\ChkError.cmd]
[22:26:13.30][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] found [3] SW issue[s]...
[22:26:13.38][ChkError.cmd] --------------------------------------------------
[22:26:13.46][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] Refer the following file[s] if exists to see detail.
[22:26:13.52][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] C:\CTOERROR.flg , C:\System.sav\*FAILURE.flg, or C:\system.sav\Logs\AllFailure.log
[22:26:13.60][ChkError.cmd]
[22:26:13.66][ChkError.cmd] --------------------------------------------------
[22:26:13.75][ChkError.cmd]
[22:26:13.82][ChkError.cmd] This is for customer image...
[22:26:13.88][ChkError.cmd]
[22:26:13.94][ChkError.cmd] Trigger CTO panic...
[22:26:14.00][ChkError.cmd]
[22:26:14.08][ChkError.cmd] This is Recovery image...
[22:26:14.14][ChkError.cmd]
[22:26:14.21][ChkError.cmd] --------------------------------------------------
[22:26:14.29][ChkError.cmd] [ChkError.cmd] has completed...
[22:26:14.35][ChkError.cmd] **************************************************

[22:27:06.01] ------------------------------------------------------------
[22:27:06.01] There might be unexpected reboot during [Windows setup].
[22:27:06.01] The process will cause CTO panic
[22:27:06.01] because the image might not be normal now...
[22:27:06.01] ------------------------------------------------------------

[22:41:45.85] ------------------------------------------------------------
[22:41:45.85] There might be unexpected reboot during [Windows setup].
[22:41:45.85] The process will cause CTO panic
[22:41:45.87] because the image might not be normal now...
[22:41:45.87] ------------------------------------------------------------

[23:00:12.62] ------------------------------------------------------------
[23:00:12.62] There might be unexpected reboot during [Windows setup].
[23:00:12.62] The process will cause CTO panic
[23:00:12.64] because the image might not be normal now...
[23:00:12.64] ------------------------------------------------------------

[23:22:27.25] ------------------------------------------------------------
[23:22:27.26] There might be unexpected reboot during [Windows setup].
[23:22:27.26] The process will cause CTO panic
[23:22:27.26] because the image might not be normal now...
[23:22:27.27] ------------------------------------------------------------

[23:24:34.72] ------------------------------------------------------------
[23:24:34.72] There might be unexpected reboot during [Windows setup].
[23:24:34.72] The process will cause CTO panic
[23:24:34.73] because the image might not be normal now...
[23:24:34.73] ------------------------------------------------------------

[23:34:25.21] ------------------------------------------------------------
[23:34:25.21] There might be unexpected reboot during [Windows setup].
[23:34:25.21] The process will cause CTO panic
[23:34:25.22] because the image might not be normal now...
[23:34:25.22] ------------------------------------------------------------

[23:53:21.51] ------------------------------------------------------------
[23:53:21.51] There might be unexpected reboot during [Windows setup].
[23:53:21.52] The process will cause CTO panic
[23:53:21.52] because the image might not be normal now...
[23:53:21.52] ------------------------------------------------------------

 

Adjunto las fotos haber si me pueden ayudar, ya hice el cambio de fecha del BIOS ( como aconsejan en otros posts, subí de nivel al usb  nada, porfavor quisiera que me ayuden, primera vez que me pasa esto. Muchas gracias por su tiempo

5 RESPUESTAS 5
Ex-HP
Ex-HP
4,877 381 1,159
Mensaje 2 de 6
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RESTAURACIÓN INCOMPLETA

Hola Jorgepalacio!

 

Con gusto te ayudo, por lo que veo el equipo tiene el sistema dañado ya que fallo la recuperación, adicional intentaste realizar el proceso con un software de terceros no recomendado, por lo que sería necesario el reinstalarlo completamente con medios.

 

¿Cuándo compraste el equipo y de qué país te contactas?

 

Saludos!!

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Estudiante
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RESTAURACIÓN INCOMPLETA

Hola me pasa exactamente lo mismo, necesito de su ayuda para poder restablecer mi equipo, mi laptop es una Hp me encuentro en mexico

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Ex-HP
Ex-HP
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RESTAURACIÓN INCOMPLETA

Hola con gusto puedo ayudarte, indícame el número de producto de tu equipo y la fecha de compra.

 

Estela

Saludos!

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Estudiante
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RESTAURACIÓN INCOMPLETA

Me podría ayudar a mi también a solucionar el problema?

 

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Ex-HP
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Mensaje 6 de 6
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RESTAURACIÓN INCOMPLETA

Hola KTS-856 con gusto puedo ayudarte, primeramente pude indícame el número de producto (Solo el número de producto, no el número de serie o SN) de tu equipo y la fecha de compra.

¿Esta respuesta fue útil? Si No
Nota para problemas comunes Notebooks
¿Problemas con Driver ACPI\VEN_HPQ&DEV_6007 en su Notebook: Driver ACPI\VEN_HPQ&DEV_6007.
† Las opiniones expresadas arriba son opiniones personales del autor, no de HP. Al utilizar este sitio, aceptas los Términos de Uso y las Reglas de Participación