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Nota para problemas comunes Notebooks
¿Problemas con Driver ACPI\VEN_HPQ&DEV_6007 en su Notebook: Driver ACPI\VEN_HPQ&DEV_6007.
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PC Notebook HP 14-am073tu
Microsoft Windows 10 (64-bit)

Cuando utilizo los programas de Adobe tengo este problema: video intel r HD graphics 5500 unsupported video driver, contacte a Intel y me dicen que tengo instalado un driver genérico del 2018. Y que ellos me daban un link para actualizarlo pero como era genérico no me garantizaban que fuera a funcionar. Que contactara a HP, pero HP es un dolor de cabeza en soporte, lo peor. ¿Como hago para actualizar driver video intel r HD graphics 5500? Gracias.

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Problema notebook tarjeta grafica y programas de adobe PC Notebook HP 14-am073tu

Regrese a la version donde le funciono el programa sin problemas, osea repita los pasos de desinstalacion que le indique antes.  Sobre la ventana de Adobe no le sabria decir , alli debe ver la configuración del programa yo no uso el programa y no sabria decirle.

 

Sobre como agradecer 😉, esta escrito en todos mis mensajes en la firma 😉

 

 


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Saludos,

 

no se si es el mismo enlace que te dio Intel:

 

https://www.intel.es/content/www/es/es/support/products/86210/graphics/graphics-for-5th-generation-i...

 

yo instalaría el primero, que si no me equivoco es un programa que luego al ejecutar te busca la versión más reciente. El segundo es el driver pero de 2016. Es posible que ya no haya actualizaciones para esa gráfica. A mí me ha sucedido también con otra gráfica integrada Intel HD; y con la dedicada igual, Nvidia dejó de sacar actualizaciones.

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A ver que resultado te da.

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Estimado @EZCR 

 

El link que te dio @Carlosillo  esta bien, pero no debes descargar el  que actualiza controladores automáticamente sino los link que estan mas abajo segun tu version de windows si es 32 bit 0 64 bit

 

Vesion windows 10 64 bit

https://downloadmirror.intel.com/29804/a08/win64_15.40.46.5144.exe 

 

Version Windows 10 32 bit

https://downloadmirror.intel.com/29804/a08/win32_15.40.46.5144.exe 


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Hola muchas gracias, este es el link que me dieron:

 

https://www.intel.com/content/www/us/en/support/articles/000005629/graphics.html

 

Para empezar muchas gracias. Le comento bien mi problema: Cada vez que abro un programa de Adobe, llamese Premiere, After Effects, Animate recibo este error: video intel r HD graphics 5500 unsupported video driver, Esto es el reporte que Adobe me da:

 

System Components: Operating System Windows v.10.0.18363.1 ---------------------------------------------------------------------------- No conflicts to report. Video Intel(R) HD Graphics 5500 v.20.19.15.4549 ---------------------------------------------------------------------------- 1. The current version of your Intel display driver may cause performance and stability issues. It is strongly recommended that you update to driver version 100.8476 or later. Drivers are provided by Intel or your computer's manufacturer. URL: https://helpx.adobe.com/premiere-pro/kb/drivers-video-win-intel.html Luego contacte a Intel y esto me dijeron que bajara un programa, que lo corriera y que enviara el reporte, este es el reporte: # SSU Scan Information Scan Info: Version:"2.5.0.15" Date:"10/11/2020" Time:"00:00:39.2584626" # Scanned Hardware Computer: BaseBoard Manufacturer:"HP" BIOS Mode:"UEFI" BIOS Version/Date:"Insyde F.37 , 02/07/2020 12:00 a. m." CD or DVD:"Not Available" Embedded Controller Version:"70.14" Platform Role:"Mobile" Processor:"Intel(R) Core(TM) i3-5005U CPU @ 2.00GHz , GenuineIntel" Secure Boot State:"On" SMBIOS Version:"2.8" Sound Card:"Realtek High Definition Audio" System Manufacturer:"HP" System Model:"HP Notebook" System SKU:"X3C57PA#AR6" System Type:"x64-based PC" - "Display" Intel ® Graphics Driver Version:"20.19.15.4549" - "Intel(R) HD Graphics 5500" Adapter Compatibility:"Intel Corporation" Adapter DAC Type:"Internal" Adapter RAM:"1,00 GB" Availability:"Running or Full Power" Bits Per Pixel:"32" - "Caption":"Intel(R) HD Graphics 5500" Link:"http://www.intel.com/content/www/us/en/search.html?keyword=HD+Graphics+5500" CoInstallers:"oem5.inf,iBDWM_w10,Internal,Intel(R) HD Graphics Family" Color Table Entries:"4294967296" Dedicated Video Memory:"Not Available" Driver:"igdkmd64.sys" Driver Date:"11/09/2016 06:00 p. m." Driver Path:"C:\WINDOWS\system32\DRIVERS\igdkmd64.sys" Driver Provider:"Intel Corporation" Driver Version:"20.19.15.4549" INF:"oem5.inf" INF Section:"iBDWM_w10" Install Date:"Not Available" Installed Drivers:"igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll" Last Error Code:"Not Available" Last Error Code Description:"Not Available" Last Reset:"Not Available" Location:"PCI bus 0, device 2, function 0" Manufacturer:"Intel Corporation" Microsoft DirectX* Version:"11.X" Monochrome:"No" Number of Colors:"4294967296" Number of Video Pages:"Not Available" PNP Device ID:"PCI\VEN_8086&DEV_1616&SUBSYS_81DF103C&REV_09\3&11583659&1&10" Power Management Capabilities:"Not Available" Power Management Supported:"Not Available" Refresh Rate - Current:"60 Hz" Refresh Rate - Maximum:"60 Hz" Refresh Rate - Minimum:"39 Hz" Resolution:"1366 X 768" Scan Mode:"Noninterlaced" Service Name:"igfx" Status:"OK" Video Architecture:"VGA" Video Memory:"Unknown" Video Processor:"Intel(R) HD Graphics Family" - "Memory" Physical Memory (Available):"9,80 GB" Physical Memory (Installed):"16 GB" Physical Memory (Total):"15,92 GB" - "BANK 0" Capacity:"8 GB" Channel:"Bottom-Slot 1(left)" Configured Clock Speed:"1600 MHz" Configured Voltage:"1350 millivolts" Data Width:"64 bits" Form Factor:"SODIMM" Interleave Position:"First position" Manufacturer:"Hynix/Hyundai" Maximum Voltage:"Not Available" Memory Type:"DDR3" Minimum Voltage:"Not Available" Part Number:"HMT41GS6BFR8A-PB" Serial Number:"20551525" Status:"Not Available" Type:"Synchronous" - "BANK 2" Capacity:"8 GB" Channel:"Bottom-Slot 2(right)" Configured Clock Speed:"1600 MHz" Configured Voltage:"1350 millivolts" Data Width:"64 bits" Form Factor:"SODIMM" Interleave Position:"Second position" Manufacturer:"Samsung" Maximum Voltage:"Not Available" Memory Type:"DDR3" Minimum Voltage:"Not Available" Part Number:"M471B1G73QH0-YK0" Serial Number:"20181811" Status:"Not Available" Type:"Synchronous" - "Motherboard" Availability:"Running or Full Power" BIOS:"F.37, HPQOEM - 1" Caption:"Placa base" - "Chipset":"Intel(R) 9 Series" Link:"http://www.intel.com/content/www/us/en/search.html?keyword=9+Series" Date:"07/01/2020 06:00 p. m." Install Date:"Not Available" Last Error Code:"Not Available" Last Error Code Description:"Not Available" Manufacturer:"HP" Model:"Not Available" Part Number:"Not Available" PNP Device ID:"Not Available" Power Management Capabilities:"Not Available" Power Management Supported:"Not Available" Product:"81DF" Serial Number:"PDXXG00WB471SP" Status:"OK" Version:"KBC Version 70.14" - "Networking" Intel ® Network Connections Install Options:"Not Available" Intel ® Network Connections Version:"Not Available" Intel ® PROSet/Wireless Software Version:"Not Available" - "Bluetooth Device (Personal Area Network)" Availability:"Running or Full Power" Caption:"Bluetooth Device (Personal Area Network)" CoInstallers:"Not Available" Default IP Gateway:"Not Available" DHCP Enabled:"Yes" DHCP Lease Expires:"Not Available" DHCP Lease Obtained:"Not Available" DHCP Server:"Not Available" Driver:"bthpan.sys" Driver Date:"06/21/2006 12:00 a. m." Driver Path:"C:\WINDOWS\system32\drivers\bthpan.sys" Driver Provider:"Microsoft" Driver Version:"10.0.18362.1" Index:"0004" INF:"bthpan.inf" INF Section:"BthPan.Install" Install Date:"Not Available" Installed:"Yes" IP Address:"Not Available" IP Subnet:"Not Available" Last Error Code:"Not Available" Last Error Code Description:"Not Available" Last Reset:"10/07/2020 03:57 p. m." Location:"Not Available" MAC Address:"68:14:01:BE:04:E6" Manufacturer:"Microsoft" Media Type: Net Connection ID:"Conexión de red Bluetooth" NetCfgInstanceId:"{1C84DC29-61FA-4DBB-9FDA-26786AFAA22C}" Number of VLANs:"0" PNP Device ID:"BTH\MS_BTHPAN\7&207CC6CA&0&2" Port:"Not Available" Power Management (Low Power):"Not Available" Power Management (Wake On LAN):"Not Available" Power Management (Wake on Magic Packet):"Not Available" Power Management Capabilities:"Not Available" Power Management Supported:"No" Product Type:"Bluetooth Device (Personal Area Network)" Service Name:"BthPan" Status:"Enabled" Team Name:"Not in a team" Temperature: Type:"Ethernet 802.3" - "Service Bindings" Cliente para redes Microsoft: Controlador de E/S del asignador de detección de topologías de nivel de vínculo: Controlador de protocolo LLDP de Microsoft: Habilitar el protocolo de Internet versión 4 (TCP/IPv4): Habilitar el protocolo de Internet versión 6 (TCP/IPv6): Respondedor de detección de topologías de nivel de vínculo: Uso compartido de archivos e impresoras para redes Microsoft: - "Broadcom BCM43142 802.11 bgn Wi-Fi M.2 Adapter" Access Point:"90:f8:91:f9:a3:26" Authentication: Availability:"Running or Full Power" Caption:"Broadcom BCM43142 802.11 bgn Wi-Fi M.2 Adapter" Channel: Cipher: CoInstallers:"Not Available" Connection Mode: Default IP Gateway:"192.168.1.1" DHCP Enabled:"Yes" DHCP Lease Expires:"10/12/2020 09:57 p. m." DHCP Lease Obtained:"10/11/2020 09:57 p. m." DHCP Server:"192.168.1.1" Driver:"bcmwl63a.sys" Driver Date:"01/26/2016 12:00 a. m." Driver Path:"C:\WINDOWS\system32\DRIVERS\bcmwl63a.sys" Driver Provider:"Broadcom" Driver Version:"7.35.344.0" Index:"0001" INF:"oem10.inf" INF Section:"BCM43XNG_NT64" Install Date:"Not Available" Installed:"Yes" IP Address:"192.168.1.6;fe80::f9fd:1a62:396e:e928" IP Subnet:"255.255.255.0;64" Last Error Code:"Not Available" Last Error Code Description:"Not Available" Last Reset:"10/07/2020 03:57 p. m." Location:"PCI bus 2, device 0, function 0" MAC Address:"68:14:01:BE:04:E5" Manufacturer:"Broadcom" Media Type: Net Connection ID:"Wi-Fi" NetCfgInstanceId:"{8890F092-E967-434E-85C4-9FEA72821C5B}" Network Name:"tyra y lulu 2.4g" Network Type: Number of VLANs:"0" PNP Device ID:"PCI\VEN_14E4&DEV_4365&SUBSYS_804A103C&REV_01\4&F6EA234&0&00E1" Port:"Not Available" Power Management (Low Power):"Not Available" Power Management (Wake On LAN):"Not Available" Power Management (Wake on Magic Packet):"Not Available" Power Management Capabilities:"Not Available" Power Management Supported:"No" Product Type:"Broadcom BCM43142 802.11 bgn Wi-Fi M.2 Adapter" Profile: Radio Type: Receive Rate: Service Name:"BCMWL63A" Signal Strength: State: Status:"Enabled" Team Name:"Not in a team" Temperature: Transmit Rate: Type:"Ethernet 802.3" - "Service Bindings" Cliente para redes Microsoft: Controlador de E/S del asignador de detección de topologías de nivel de vínculo: Controlador de protocolo LLDP de Microsoft: Habilitar el protocolo de Internet versión 4 (TCP/IPv4): Habilitar el protocolo de Internet versión 6 (TCP/IPv6): Programador de paquetes QoS: Respondedor de detección de topologías de nivel de vínculo: Uso compartido de archivos e impresoras para redes Microsoft: - "Settings" *PriorityVLANTag:Priority & VLAN:"Priority & VLAN Disabled (0)" 11NPreamble:802.11n Preamble:"Auto (-1)" antdiv:Antenna Diversity:"Aux (1)" BandwidthCap:Bandwidth Capability:"11b/g:20MHz (0)" BTCoexist:Bluetooth Collaboration:"Auto (3)" Chanspec:"11(20MHz) (11)" D2ListenInterval:D2 Listen Interval:"5 (5)" EnableLTR:Enable/Disable LTR:"Enabled (1)" frag:Fragmentation Threshold:"2346 (2346)" FrameBursting:XPress (TM) Technology:"Disabled (0)" Intolerant:40MHz Intolerant:"Disabled (0)" ListenInterval:Assoc Listen Interval:"1 (1)" LTR_ActiveValue:LTR Active value in microseconds:"60 (60)" OBSSCoex:20/40 Coexistence:"Auto (-1)" PLCPHeader:BSS PLCP Header:"Auto (Short/Long) (0)" PwrOut:Power Output:"100% (100)" Rate:Rate:"Best Rate (0)" RoamDelta:Roam Tendency:"Auto (3)" RoamTrigger:Roaming Decision:"Auto (3)" rts:RTS Threshold:"2347 (2347)" ShortGI:Short GI:"Auto (-1)" WFDChannelNumber:WFD Channel Number:"11 (11)" WME:WMM:"Auto (-1)" - "Realtek PCIe FE Family Controller #2" Availability:"Running or Full Power" Caption:"Realtek PCIe FE Family Controller #2" CoInstallers:"Not Available" Default IP Gateway:"Not Available" DHCP Enabled:"Yes" DHCP Lease Expires:"Not Available" DHCP Lease Obtained:"Not Available" DHCP Server:"Not Available" Driver:"rt640x64.sys" Driver Date:"07/01/2016 12:00 a. m." Driver Path:"C:\WINDOWS\system32\drivers\rt640x64.sys" Driver Provider:"Realtek" Driver Version:"10.7.107.2016" Index:"0002" INF:"oem8.inf" INF Section:"RTL8105.ndi.NT" Install Date:"Not Available" Installed:"Yes" IP Address:"Not Available" IP Subnet:"Not Available" Last Error Code:"Not Available" Last Error Code Description:"Not Available" Last Reset:"10/07/2020 03:57 p. m." Location:"PCI bus 1, device 0, function 0" MAC Address:"98:E7:F4:EF:59:B0" Manufacturer:"Realtek" Media Type: Net Connection ID:"Ethernet 2" NetCfgInstanceId:"{103397B2-43D1-4B93-BDE2-FEB7339B8B8E}" Number of VLANs:"0" PNP Device ID:"PCI\VEN_10EC&DEV_8136&SUBSYS_81DF103C&REV_07\4&2E299F57&0&00E0" Port:"Not Available" Power Management (Low Power):"Not Available" Power Management (Wake On LAN):"Not Available" Power Management (Wake on Magic Packet):"Not Available" Power Management Capabilities:"Not Available" Power Management Supported:"No" Product Type:"Realtek PCIe FE Family Controller" Service Name:"rt640x64" Status:"Enabled" Team Name:"Not in a team" Temperature: Type:"Ethernet 802.3" - "Service Bindings" Cliente para redes Microsoft: Controlador de E/S del asignador de detección de topologías de nivel de vínculo: Controlador de protocolo LLDP de Microsoft: Habilitar el protocolo de Internet versión 4 (TCP/IPv4): Habilitar el protocolo de Internet versión 6 (TCP/IPv6): Programador de paquetes QoS: Respondedor de detección de topologías de nivel de vínculo: Uso compartido de archivos e impresoras para redes Microsoft: - "Settings" *FlowControl:Control de flujo:"Rx y Tx activado (3)" *InterruptModeration:Moderación de interrupción:"Activado (1)" *IPChecksumOffloadIPv4:Descarga de suma de comprobación IPv4:"Rx y Tx activado (3)" *LsoV2IPv4:Descarga de gran envío v2 (IPv4):"Activado (1)" *LsoV2IPv6:Descarga de gran envío v2 (IPv6):"Activado (1)" *NumRssQueues:Número máximo de colas de RSS:"4 Colas (4)" *PMARPOffload:Descarga ARP:"Activado (1)" *PMNSOffload:Descarga NS:"Activado (1)" *PriorityVLANTag:Prioridad y VLAN:"Prioridad y VLAN activada (3)" *ReceiveBuffers:Búferes de recepción:"512 (512)" *RSS:Escalado lateral de recepción:"Activado (1)" *SpeedDuplex:Velocidad y Dúplex:"Negociación automática (0)" *TCPChecksumOffloadIPv4:Descarga de suma de comprobación TCP (IPv4):"Rx y Tx activado (3)" *TCPChecksumOffloadIPv6:Descarga de suma de comprobación TCP (IPv6):"Rx y Tx activado (3)" *TransmitBuffers:Búferes de transmisión:"128 (128)" *UDPChecksumOffloadIPv4:Descarga de suma de comprobación UDP (IPv4):"Rx y Tx activado (3)" *UDPChecksumOffloadIPv6:Descarga de suma de comprobación UDP (IPv6):"Rx y Tx activado (3)" *WakeOnMagicPacket:Reactivar en Magic Packet:"Activado (1)" *WakeOnPattern:Reactivar en coincidencia de patrones:"Activado (1)" EEE:Ethernet de consumo eficiente de energía:"Activado (1)" S5WakeOnLan:Activación con LAN de apagado:"Activado (1)" WolShutdownLinkSpeed:Velocidad de enlace WOL y Apagado:"10 Mbps Primero (0)" - "Operating System" .Net Framework Version:"2.0,3.0,3.5,4.0,4.8" Boot Device:"\Device\HarddiskVolume1" Locale:"Costa Rica" OS Manufacturer:"Microsoft Corporation" OS Name:"Microsoft Windows 10 Home Single Language" Other OS Description:"Not Available" Page File:"C:\pagefile.sys" Page File Space:"13,97 GB" Physical Memory (Available):"9,81 GB" Physical Memory (Installed):"16 GB" Physical Memory (Total):"15,92 GB" System Directory:"C:\WINDOWS\system32" Version:"10.0.18363 Build 18363" Virtual Memory (Available):"21,52 GB" Virtual Memory (Total):"29,89 GB" Windows Directory:"C:\WINDOWS" - "Installed Updates" KB2468871:"Microsoft .NET Framework 4 Client Profile [Not Available]" KB2468871:"Microsoft .NET Framework 4 Extended [Not Available]" KB2468871v2:"Microsoft .NET Framework 4 Client Profile [Not Available]" KB2468871v2:"Microsoft .NET Framework 4 Extended [Not Available]" KB2478063:"Microsoft .NET Framework 4 Extended [Not Available]" KB2478063:"Microsoft .NET Framework 4 Client Profile [Not Available]" KB2533523:"Microsoft .NET Framework 4 Client Profile [Not Available]" KB2533523:"Microsoft .NET Framework 4 Extended [Not Available]" KB2544514:"Microsoft .NET Framework 4 Extended [Not Available]" KB2544514:"Microsoft .NET Framework 4 Client Profile [Not Available]" KB2600211:"Microsoft .NET Framework 4 Client Profile [Not Available]" KB2600211:"Microsoft .NET Framework 4 Extended [Not Available]" KB2600217:"Microsoft .NET Framework 4 Client Profile [Not Available]" KB2600217:"Microsoft .NET Framework 4 Extended [Not Available]" KB4497165:"Update [5/27/2020]" KB4517245:"Update [2/13/2020]" KB4524244:"Security Update [2/15/2020]" KB4537759:"Security Update [2/15/2020]" KB4538674:"Security Update [2/13/2020]" KB4541338:"Security Update [3/13/2020]" KB4552152:"Security Update [4/16/2020]" KB4559309:"Update [6/10/2020]" KB4560959:"Security Update [6/12/2020]" KB4561600:"Security Update [6/12/2020]" KB4565554:"Security Update [7/16/2020]" KB4569073:"Security Update [8/12/2020]" KB4574727:"Update [9/12/2020]" KB4576751:"Security Update [9/12/2020]" KB4576947:"Update [9/25/2020]" - "Processor" - "Intel(R) Core(TM) i3-5005U CPU @ 2.00GHz" Architecture:"x64" ATPO:"Not Available" Availability:"Running or Full Power" Caption:"Intel64 Family 6 Model 61 Stepping 4" - "Chipset Name":"Intel(R) Core(TM) i3-5005U CPU @ 2.00GHz" Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Core+i3+5005U+CPU+" CPU Speed:"0,5 GHz" Current Voltage:"8. volts" Driver:"Not Available" Driver Date:"04/21/2009 12:00 a. m." Driver Path:"C:\WINDOWS\system32\drivers\intelppm.sys" Driver Provider:"Microsoft" Driver Version:"10.0.18362.1049" Ext. Family:"Not Available" Family:"Not Available" FPO:"Not Available" INF:"cpu.inf" INF Section:"IntelPPM_Inst.NT" Install Date:"Not Available" Last Error Code:"Not Available" Level 1 Cache:"2 x 32 KB" Level 2 Cache:"2 x 256 KB" Level 3 Cache:"3 MB" Load:"8%" Manufacturer:"GenuineIntel" Model:"61" Name:"Intel(R) Core(TM) i3-5005U CPU @ 2.00GHz" Number of Cores:"2" Number of Cores Enabled:"2" Number of Logical Processors:"4" Part Number:"To Be Filled By O.E.M." Power Management Capabilities:"Not Available" Power Management Supported:"No" Processor ID:"BFEBFBFF000306D4" Revision:"15620" Serial Number:"To Be Filled By O.E.M." Service Name:"intelppm" Status:"OK" Stepping:"4" Version:"Not Available" - "Storage" - "WDC WD10JPVX-60JC3T0" Capablities:"Random Access, Supports Writing, SMART Notification" Caption:"WDC WD10JPVX-60JC3T0" Cylinder - Total:"121601" Description:"Unidad de disco" Driver:"Not Available" Driver Date:"06/21/2006 12:00 a. m." Driver Version:"10.0.18362.1" Error Code:"Device is working properly" Firmware Revision:"01.01A01" Heads - Total:"255" Index:"0" INF:"disk.inf" Install Date:"Not Available" Interface Type:"IDE" Manufacturer:"(Unidades de disco estándar)" Model:"WDC WD10JPVX-60JC3T0" Name:"\\.\PHYSICALDRIVE0" Partitions:"4" Physical Sector Size:"4096" PNP Device ID:"SCSI\DISK&VEN_WDC&PROD_WD10JPVX-60JC3T0\4&312C733C&0&000000" Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available" Sectors - Per Track:"63" Sectors - Total:"1953520065" Serial Number:"WD-WX11A663T831" Size:"931,51 GB" Size – Available:"302,43 GB" SMART Attributes:"Self-Test: 201 minutes, OK, Short Self-Test: 2 minutes, OK" Status:"OK" Tracks - Per Cylinder:"255" Tracks - Total:"31008255" - "C:" Availability:"Not Available" Caption:"C:" Compression Method:"Not Compressed" Description:"Disco fijo local" File System:"NTFS" Name:"WINDOWS" Serial Number:"E2189613" Size:"912,380855560303 GB" Size – Available:"300,34672164917 GB" Status:"Not Available" Volume Dirty:"No" - "D:" Availability:"Not Available" Caption:"D:" Compression Method:"Not Compressed" Description:"Disco fijo local" File System:"NTFS" Name:"RECOVERY ENZO" Serial Number:"A0DE07FA" Size:"17,8994102478027 GB" Size – Available:"2,07969284057617 GB" Status:"Not Available" Volume Dirty:"No" - "SMART" 0x01 Raw Read Error Rate:0:"51" 0x03 Spin Up Time:1808:"21" 0x04 Start/Stop Count:4095:"0" 0x05 Reallocated Sector Count:0:"140" 0x07 Seek Error Rate:0:"51" 0x09 Power-On Hours:7883:"0" 0x0A Spin Retry Count:0:"51" 0x0B Calibration Retry Count:0:"0" 0x0C Power Cycle Count:3828:"0" 0xB7 SATA Downshift Count:0:"0" 0xB8 End-to-End Error Detection Count:0:"97" 0xBB Uncorrectable Error Count:0:"0" 0xBC Reported Command Timeouts:1:"0" 0xBE Temperature - Current:36° C:"0" 0xBE Temperature - Highest:38° C:"0" 0xBE Temperature - Lowest:30° C:"40" 0xBF G-sense Rate/Servo Tracking:2382:"0" 0xC0 Unsafe Shutdown Count:76:"0" 0xC1 Load/Unload Cycle Count:39287:"0" 0xC2 Internal Device Temperature:36° C:"0" 0xC4 Reallocation Count:0:"0" 0xC5 Current Pending Errors Count:0:"0" 0xC6 Uncorrectable Sector Count:0:"0" 0xC7 CRC Error Count:0:"0" 0xC8 Write Error Rate:0:"51" ...#SSU#… Y este es el chat que tuve con una agente de Intel: Based on the SSU log file, your current OS build is 18363, which I check from Microsoft, was released on November, 2019. The latest driver from HP for your HD Graphics 5500 was from February 2018, so I'm pretty sure it is not compatible with the current OS build. The message you are getting from the Intel DSA tool, is due to, the drivers have are generic, which may or may not work well on OEM devices, such as your HP system. But you may opt to try, that would be the option 1 that I can provide. I will you the link for that, but in case you don't want to try it, you may directly check with Acer support team, if they would still release new drivers that would support your current OS build. Otherwise, you might need to check with Adobe team if they have other drivers they can use for your system to have their software work well, or revert to a previous OS version and build that is compatible with HP drivers. Contact HP, check if they have new driver that is compatible with the OS build. Please check this link for How to Install an Intel® Graphics Driver in Windows® 10 and Windows 8*/8.1*: https://www.intel.com/content/www/us/en/support/articles/000005629/graphics.html his would need rebooting though, let me know when it prompts for reboot. Sucede que use: : https://www.intel.com/content/www/us/en/support/articles/000005629/graphics.html baje el driver y lo instale, pero aun sigo con el mismo problema, cada vez que uso adobe. Espero que este le ayude a darme un mejor consejo. Disculpas por no haber adjuntado toda esta informacion antes.

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Problema notebook tarjeta grafica y programas de adobe PC Notebook HP 14-am073tu

Para empezar muchas gracias.

 

Le comento bien mi problema:

 

Cada vez que abro un programa de Adobe, llamese Premiere, After Effects, Animate recibo este error:

 

video intel r HD graphics 5500 unsupported video driver,

 

Esto es el reporte que Adobe me da:

 

System Components:

Operating System Windows v.10.0.18363.1
----------------------------------------------------------------------------
No conflicts to report.

Video Intel(R) HD Graphics 5500 v.20.19.15.4549
----------------------------------------------------------------------------
1. The current version of your Intel display driver may cause performance and stability issues. It is strongly recommended that you update to driver version 100.8476 or later. Drivers are provided by Intel or your computer's manufacturer.
URL: https://helpx.adobe.com/premiere-pro/kb/drivers-video-win-intel.html

 

Luego contacte a Intel y esto me dijeron que bajara un programa, que lo corriera y que enviara el reporte, este es el reporte:

 

# SSU Scan Information

Scan Info:

Version:"2.5.0.15"

Date:"10/11/2020"

Time:"00:00:39.2584626"

 

# Scanned Hardware

Computer:

BaseBoard Manufacturer:"HP"

BIOS Mode:"UEFI"

BIOS Version/Date:"Insyde F.37 , 02/07/2020 12:00 a. m."

CD or DVD:"Not Available"

Embedded Controller Version:"70.14"

Platform Role:"Mobile"

Processor:"Intel(R) Core(TM) i3-5005U CPU @ 2.00GHz , GenuineIntel"

Secure Boot State:"On"

SMBIOS Version:"2.8"

Sound Card:"Realtek High Definition Audio"

System Manufacturer:"HP"

System Model:"HP Notebook"

System SKU:"X3C57PA#AR6"

System Type:"x64-based PC"

- "Display"

Intel ® Graphics Driver Version:"20.19.15.4549"

- "Intel(R) HD Graphics 5500"

Adapter Compatibility:"Intel Corporation"

Adapter DAC Type:"Internal"

Adapter RAM:"1,00 GB"

Availability:"Running or Full Power"

Bits Per Pixel:"32"

- "Caption":"Intel(R) HD Graphics 5500"

Link:"http://www.intel.com/content/www/us/en/search.html?keyword=HD+Graphics+5500"

CoInstallers:"oem5.inf,iBDWM_w10,Internal,Intel(R) HD Graphics Family"

Color Table Entries:"4294967296"

Dedicated Video Memory:"Not Available"

Driver:"igdkmd64.sys"

Driver Date:"11/09/2016 06:00 p. m."

Driver Path:"C:\WINDOWS\system32\DRIVERS\igdkmd64.sys"

Driver Provider:"Intel Corporation"

Driver Version:"20.19.15.4549"

INF:"oem5.inf"

INF Section:"iBDWM_w10"

Install Date:"Not Available"

Installed Drivers:"igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll"

Last Error Code:"Not Available"

Last Error Code Description:"Not Available"

Last Reset:"Not Available"

Location:"PCI bus 0, device 2, function 0"

Manufacturer:"Intel Corporation"

Microsoft DirectX* Version:"11.X"

Monochrome:"No"

Number of Colors:"4294967296"

Number of Video Pages:"Not Available"

PNP Device ID:"PCI\VEN_8086&DEV_1616&SUBSYS_81DF103C&REV_09\3&11583659&1&10"

Power Management Capabilities:"Not Available"

Power Management Supported:"Not Available"

Refresh Rate - Current:"60 Hz"

Refresh Rate - Maximum:"60 Hz"

Refresh Rate - Minimum:"39 Hz"

Resolution:"1366 X 768"

Scan Mode:"Noninterlaced"

Service Name:"igfx"

Status:"OK"

Video Architecture:"VGA"

Video Memory:"Unknown"

Video Processor:"Intel(R) HD Graphics Family"

- "Memory"

Physical Memory (Available):"9,80 GB"

Physical Memory (Installed):"16 GB"

Physical Memory (Total):"15,92 GB"

- "BANK 0"

Capacity:"8 GB"

Channel:"Bottom-Slot 1(left)"

Configured Clock Speed:"1600 MHz"

Configured Voltage:"1350 millivolts"

Data Width:"64 bits"

Form Factor:"SODIMM"

Interleave Position:"First position"

Manufacturer:"Hynix/Hyundai"

Maximum Voltage:"Not Available"

Memory Type:"DDR3"

Minimum Voltage:"Not Available"

Part Number:"HMT41GS6BFR8A-PB"

Serial Number:"20551525"

Status:"Not Available"

Type:"Synchronous"

- "BANK 2"

Capacity:"8 GB"

Channel:"Bottom-Slot 2(right)"

Configured Clock Speed:"1600 MHz"

Configured Voltage:"1350 millivolts"

Data Width:"64 bits"

Form Factor:"SODIMM"

Interleave Position:"Second position"

Manufacturer:"Samsung"

Maximum Voltage:"Not Available"

Memory Type:"DDR3"

Minimum Voltage:"Not Available"

Part Number:"M471B1G73QH0-YK0"

Serial Number:"20181811"

Status:"Not Available"

Type:"Synchronous"

- "Motherboard"

Availability:"Running or Full Power"

BIOS:"F.37, HPQOEM - 1"

Caption:"Placa base"

- "Chipset":"Intel(R) 9 Series"

Link:"http://www.intel.com/content/www/us/en/search.html?keyword=9+Series"

Date:"07/01/2020 06:00 p. m."

Install Date:"Not Available"

Last Error Code:"Not Available"

Last Error Code Description:"Not Available"

Manufacturer:"HP"

Model:"Not Available"

Part Number:"Not Available"

PNP Device ID:"Not Available"

Power Management Capabilities:"Not Available"

Power Management Supported:"Not Available"

Product:"81DF"

Serial Number:"PDXXG00WB471SP"

Status:"OK"

Version:"KBC Version 70.14"

- "Networking"

Intel ® Network Connections Install Options:"Not Available"

Intel ® Network Connections Version:"Not Available"

Intel ® PROSet/Wireless Software Version:"Not Available"

- "Bluetooth Device (Personal Area Network)"

Availability:"Running or Full Power"

Caption:"Bluetooth Device (Personal Area Network)"

CoInstallers:"Not Available"

Default IP Gateway:"Not Available"

DHCP Enabled:"Yes"

DHCP Lease Expires:"Not Available"

DHCP Lease Obtained:"Not Available"

DHCP Server:"Not Available"

Driver:"bthpan.sys"

Driver Date:"06/21/2006 12:00 a. m."

Driver Path:"C:\WINDOWS\system32\drivers\bthpan.sys"

Driver Provider:"Microsoft"

Driver Version:"10.0.18362.1"

Index:"0004"

INF:"bthpan.inf"

INF Section:"BthPan.Install"

Install Date:"Not Available"

Installed:"Yes"

IP Address:"Not Available"

IP Subnet:"Not Available"

Last Error Code:"Not Available"

Last Error Code Description:"Not Available"

Last Reset:"10/07/2020 03:57 p. m."

Location:"Not Available"

MAC Address:"68:14:01:BE:04:E6"

Manufacturer:"Microsoft"

Media Type:

Net Connection ID:"Conexión de red Bluetooth"

NetCfgInstanceId:"{1C84DC29-61FA-4DBB-9FDA-26786AFAA22C}"

Number of VLANs:"0"

PNP Device ID:"BTH\MS_BTHPAN\7&207CC6CA&0&2"

Port:"Not Available"

Power Management (Low Power):"Not Available"

Power Management (Wake On LAN):"Not Available"

Power Management (Wake on Magic Packet):"Not Available"

Power Management Capabilities:"Not Available"

Power Management Supported:"No"

Product Type:"Bluetooth Device (Personal Area Network)"

Service Name:"BthPan"

Status:"Enabled"

Team Name:"Not in a team"

Temperature:

Type:"Ethernet 802.3"

- "Service Bindings"

Cliente para redes Microsoft:

Controlador de E/S del asignador de detección de topologías de nivel de vínculo:

Controlador de protocolo LLDP de Microsoft:

Habilitar el protocolo de Internet versión 4 (TCP/IPv4):

Habilitar el protocolo de Internet versión 6 (TCP/IPv6):

Respondedor de detección de topologías de nivel de vínculo:

Uso compartido de archivos e impresoras para redes Microsoft:

- "Broadcom BCM43142 802.11 bgn Wi-Fi M.2 Adapter"

Access Point:"90:f8:91:f9:a3:26"

Authentication:

Availability:"Running or Full Power"

Caption:"Broadcom BCM43142 802.11 bgn Wi-Fi M.2 Adapter"

Channel:

Cipher:

CoInstallers:"Not Available"

Connection Mode:

Default IP Gateway:"192.168.1.1"

DHCP Enabled:"Yes"

DHCP Lease Expires:"10/12/2020 09:57 p. m."

DHCP Lease Obtained:"10/11/2020 09:57 p. m."

DHCP Server:"192.168.1.1"

Driver:"bcmwl63a.sys"

Driver Date:"01/26/2016 12:00 a. m."

Driver Path:"C:\WINDOWS\system32\DRIVERS\bcmwl63a.sys"

Driver Provider:"Broadcom"

Driver Version:"7.35.344.0"

Index:"0001"

INF:"oem10.inf"

INF Section:"BCM43XNG_NT64"

Install Date:"Not Available"

Installed:"Yes"

IP Address:"192.168.1.6;fe80::f9fd:1a62:396e:e928"

IP Subnet:"255.255.255.0;64"

Last Error Code:"Not Available"

Last Error Code Description:"Not Available"

Last Reset:"10/07/2020 03:57 p. m."

Location:"PCI bus 2, device 0, function 0"

MAC Address:"68:14:01:BE:04:E5"

Manufacturer:"Broadcom"

Media Type:

Net Connection ID:"Wi-Fi"

NetCfgInstanceId:"{8890F092-E967-434E-85C4-9FEA72821C5B}"

Network Name:"tyra y lulu 2.4g"

Network Type:

Number of VLANs:"0"

PNP Device ID:"PCI\VEN_14E4&DEV_4365&SUBSYS_804A103C&REV_01\4&F6EA234&0&00E1"

Port:"Not Available"

Power Management (Low Power):"Not Available"

Power Management (Wake On LAN):"Not Available"

Power Management (Wake on Magic Packet):"Not Available"

Power Management Capabilities:"Not Available"

Power Management Supported:"No"

Product Type:"Broadcom BCM43142 802.11 bgn Wi-Fi M.2 Adapter"

Profile:

Radio Type:

Receive Rate:

Service Name:"BCMWL63A"

Signal Strength:

State:

Status:"Enabled"

Team Name:"Not in a team"

Temperature:

Transmit Rate:

Type:"Ethernet 802.3"

- "Service Bindings"

Cliente para redes Microsoft:

Controlador de E/S del asignador de detección de topologías de nivel de vínculo:

Controlador de protocolo LLDP de Microsoft:

Habilitar el protocolo de Internet versión 4 (TCP/IPv4):

Habilitar el protocolo de Internet versión 6 (TCP/IPv6):

Programador de paquetes QoS:

Respondedor de detección de topologías de nivel de vínculo:

Uso compartido de archivos e impresoras para redes Microsoft:

- "Settings"

*PriorityVLANTag:Priority & VLAN:"Priority & VLAN Disabled (0)"

11NPreamble:802.11n Preamble:"Auto (-1)"

antdiv:Antenna Diversity:"Aux (1)"

BandwidthCap:Bandwidth Capability:"11b/g:20MHz (0)"

BTCoexist:Bluetooth Collaboration:"Auto (3)"

Chanspec:"11(20MHz) (11)"

D2ListenInterval:D2 Listen Interval:"5 (5)"

EnableLTR:Enable/Disable LTR:"Enabled (1)"

frag:Fragmentation Threshold:"2346 (2346)"

FrameBursting:XPress (TM) Technology:"Disabled (0)"

Intolerant:40MHz Intolerant:"Disabled (0)"

ListenInterval:Assoc Listen Interval:"1 (1)"

LTR_ActiveValue:LTR Active value in microseconds:"60 (60)"

OBSSCoex:20/40 Coexistence:"Auto (-1)"

PLCPHeader:BSS PLCP Header:"Auto (Short/Long) (0)"

PwrOut:Power Output:"100% (100)"

Rate:Rate:"Best Rate (0)"

RoamDelta:Roam Tendency:"Auto (3)"

RoamTrigger:Roaming Decision:"Auto (3)"

rts:RTS Threshold:"2347 (2347)"

ShortGI:Short GI:"Auto (-1)"

WFDChannelNumber:WFD Channel Number:"11 (11)"

WME:WMM:"Auto (-1)"

- "Realtek PCIe FE Family Controller #2"

Availability:"Running or Full Power"

Caption:"Realtek PCIe FE Family Controller #2"

CoInstallers:"Not Available"

Default IP Gateway:"Not Available"

DHCP Enabled:"Yes"

DHCP Lease Expires:"Not Available"

DHCP Lease Obtained:"Not Available"

DHCP Server:"Not Available"

Driver:"rt640x64.sys"

Driver Date:"07/01/2016 12:00 a. m."

Driver Path:"C:\WINDOWS\system32\drivers\rt640x64.sys"

Driver Provider:"Realtek"

Driver Version:"10.7.107.2016"

Index:"0002"

INF:"oem8.inf"

INF Section:"RTL8105.ndi.NT"

Install Date:"Not Available"

Installed:"Yes"

IP Address:"Not Available"

IP Subnet:"Not Available"

Last Error Code:"Not Available"

Last Error Code Description:"Not Available"

Last Reset:"10/07/2020 03:57 p. m."

Location:"PCI bus 1, device 0, function 0"

MAC Address:"98:E7:F4:EF:59:B0"

Manufacturer:"Realtek"

Media Type:

Net Connection ID:"Ethernet 2"

NetCfgInstanceId:"{103397B2-43D1-4B93-BDE2-FEB7339B8B8E}"

Number of VLANs:"0"

PNP Device ID:"PCI\VEN_10EC&DEV_8136&SUBSYS_81DF103C&REV_07\4&2E299F57&0&00E0"

Port:"Not Available"

Power Management (Low Power):"Not Available"

Power Management (Wake On LAN):"Not Available"

Power Management (Wake on Magic Packet):"Not Available"

Power Management Capabilities:"Not Available"

Power Management Supported:"No"

Product Type:"Realtek PCIe FE Family Controller"

Service Name:"rt640x64"

Status:"Enabled"

Team Name:"Not in a team"

Temperature:

Type:"Ethernet 802.3"

- "Service Bindings"

Cliente para redes Microsoft:

Controlador de E/S del asignador de detección de topologías de nivel de vínculo:

Controlador de protocolo LLDP de Microsoft:

Habilitar el protocolo de Internet versión 4 (TCP/IPv4):

Habilitar el protocolo de Internet versión 6 (TCP/IPv6):

Programador de paquetes QoS:

Respondedor de detección de topologías de nivel de vínculo:

Uso compartido de archivos e impresoras para redes Microsoft:

- "Settings"

*FlowControl:Control de flujo:"Rx y Tx activado (3)"

*InterruptModeration:Moderación de interrupción:"Activado (1)"

*IPChecksumOffloadIPv4:Descarga de suma de comprobación IPv4:"Rx y Tx activado (3)"

*LsoV2IPv4:Descarga de gran envío v2 (IPv4):"Activado (1)"

*LsoV2IPv6:Descarga de gran envío v2 (IPv6):"Activado (1)"

*NumRssQueues:Número máximo de colas de RSS:"4 Colas (4)"

*PMARPOffload:Descarga ARP:"Activado (1)"

*PMNSOffload:Descarga NS:"Activado (1)"

*PriorityVLANTag:Prioridad y VLAN:"Prioridad y VLAN activada (3)"

*ReceiveBuffers:Búferes de recepción:"512 (512)"

*RSS:Escalado lateral de recepción:"Activado (1)"

*SpeedDuplex:Velocidad y Dúplex:"Negociación automática (0)"

*TCPChecksumOffloadIPv4:Descarga de suma de comprobación TCP (IPv4):"Rx y Tx activado (3)"

*TCPChecksumOffloadIPv6:Descarga de suma de comprobación TCP (IPv6):"Rx y Tx activado (3)"

*TransmitBuffers:Búferes de transmisión:"128 (128)"

*UDPChecksumOffloadIPv4:Descarga de suma de comprobación UDP (IPv4):"Rx y Tx activado (3)"

*UDPChecksumOffloadIPv6:Descarga de suma de comprobación UDP (IPv6):"Rx y Tx activado (3)"

*WakeOnMagicPacket:Reactivar en Magic Packet:"Activado (1)"

*WakeOnPattern:Reactivar en coincidencia de patrones:"Activado (1)"

EEE:Ethernet de consumo eficiente de energía:"Activado (1)"

S5WakeOnLan:Activación con LAN de apagado:"Activado (1)"

WolShutdownLinkSpeed:Velocidad de enlace WOL y Apagado:"10 Mbps Primero (0)"

- "Operating System"

.Net Framework Version:"2.0,3.0,3.5,4.0,4.8"

Boot Device:"\Device\HarddiskVolume1"

Locale:"Costa Rica"

OS Manufacturer:"Microsoft Corporation"

OS Name:"Microsoft Windows 10 Home Single Language"

Other OS Description:"Not Available"

Page File:"C:\pagefile.sys"

Page File Space:"13,97 GB"

Physical Memory (Available):"9,81 GB"

Physical Memory (Installed):"16 GB"

Physical Memory (Total):"15,92 GB"

System Directory:"C:\WINDOWS\system32"

Version:"10.0.18363 Build 18363"

Virtual Memory (Available):"21,52 GB"

Virtual Memory (Total):"29,89 GB"

Windows Directory:"C:\WINDOWS"

- "Installed Updates"

KB2468871:"Microsoft .NET Framework 4 Client Profile [Not Available]"

KB2468871:"Microsoft .NET Framework 4 Extended [Not Available]"

KB2468871v2:"Microsoft .NET Framework 4 Client Profile [Not Available]"

KB2468871v2:"Microsoft .NET Framework 4 Extended [Not Available]"

KB2478063:"Microsoft .NET Framework 4 Extended [Not Available]"

KB2478063:"Microsoft .NET Framework 4 Client Profile [Not Available]"

KB2533523:"Microsoft .NET Framework 4 Client Profile [Not Available]"

KB2533523:"Microsoft .NET Framework 4 Extended [Not Available]"

KB2544514:"Microsoft .NET Framework 4 Extended [Not Available]"

KB2544514:"Microsoft .NET Framework 4 Client Profile [Not Available]"

KB2600211:"Microsoft .NET Framework 4 Client Profile [Not Available]"

KB2600211:"Microsoft .NET Framework 4 Extended [Not Available]"

KB2600217:"Microsoft .NET Framework 4 Client Profile [Not Available]"

KB2600217:"Microsoft .NET Framework 4 Extended [Not Available]"

KB4497165:"Update [5/27/2020]"

KB4517245:"Update [2/13/2020]"

KB4524244:"Security Update [2/15/2020]"

KB4537759:"Security Update [2/15/2020]"

KB4538674:"Security Update [2/13/2020]"

KB4541338:"Security Update [3/13/2020]"

KB4552152:"Security Update [4/16/2020]"

KB4559309:"Update [6/10/2020]"

KB4560959:"Security Update [6/12/2020]"

KB4561600:"Security Update [6/12/2020]"

KB4565554:"Security Update [7/16/2020]"

KB4569073:"Security Update [8/12/2020]"

KB4574727:"Update [9/12/2020]"

KB4576751:"Security Update [9/12/2020]"

KB4576947:"Update [9/25/2020]"

- "Processor"

- "Intel(R) Core(TM) i3-5005U CPU @ 2.00GHz"

Architecture:"x64"

ATPO:"Not Available"

Availability:"Running or Full Power"

Caption:"Intel64 Family 6 Model 61 Stepping 4"

- "Chipset Name":"Intel(R) Core(TM) i3-5005U CPU @ 2.00GHz"

Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Core+i3+5005U+CPU+"

CPU Speed:"0,5 GHz"

Current Voltage:"8. volts"

Driver:"Not Available"

Driver Date:"04/21/2009 12:00 a. m."

Driver Path:"C:\WINDOWS\system32\drivers\intelppm.sys"

Driver Provider:"Microsoft"

Driver Version:"10.0.18362.1049"

Ext. Family:"Not Available"

Family:"Not Available"

FPO:"Not Available"

INF:"cpu.inf"

INF Section:"IntelPPM_Inst.NT"

Install Date:"Not Available"

Last Error Code:"Not Available"

Level 1 Cache:"2 x 32 KB"

Level 2 Cache:"2 x 256 KB"

Level 3 Cache:"3 MB"

Load:"8%"

Manufacturer:"GenuineIntel"

Model:"61"

Name:"Intel(R) Core(TM) i3-5005U CPU @ 2.00GHz"

Number of Cores:"2"

Number of Cores Enabled:"2"

Number of Logical Processors:"4"

Part Number:"To Be Filled By O.E.M."

Power Management Capabilities:"Not Available"

Power Management Supported:"No"

Processor ID:"BFEBFBFF000306D4"

Revision:"15620"

Serial Number:"To Be Filled By O.E.M."

Service Name:"intelppm"

Status:"OK"

Stepping:"4"

Version:"Not Available"

- "Storage"

- "WDC WD10JPVX-60JC3T0"

Capablities:"Random Access, Supports Writing, SMART Notification"

Caption:"WDC WD10JPVX-60JC3T0"

Cylinder - Total:"121601"

Description:"Unidad de disco"

Driver:"Not Available"

Driver Date:"06/21/2006 12:00 a. m."

Driver Version:"10.0.18362.1"

Error Code:"Device is working properly"

Firmware Revision:"01.01A01"

Heads - Total:"255"

Index:"0"

INF:"disk.inf"

Install Date:"Not Available"

Interface Type:"IDE"

Manufacturer:"(Unidades de disco estándar)"

Model:"WDC WD10JPVX-60JC3T0"

Name:"\\.\PHYSICALDRIVE0"

Partitions:"4"

Physical Sector Size:"4096"

PNP Device ID:"SCSI\DISK&VEN_WDC&PROD_WD10JPVX-60JC3T0\4&312C733C&0&000000"

Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"

Sectors - Per Track:"63"

Sectors - Total:"1953520065"

Serial Number:"WD-WX11A663T831"

Size:"931,51 GB"

Size – Available:"302,43 GB"

SMART Attributes:"Self-Test: 201 minutes, OK, Short Self-Test: 2 minutes, OK"

Status:"OK"

Tracks - Per Cylinder:"255"

Tracks - Total:"31008255"

- "C:"

Availability:"Not Available"

Caption:"C:"

Compression Method:"Not Compressed"

Description:"Disco fijo local"

File System:"NTFS"

Name:"WINDOWS"

Serial Number:"E2189613"

Size:"912,380855560303 GB"

Size – Available:"300,34672164917 GB"

Status:"Not Available"

Volume Dirty:"No"

- "D:"

Availability:"Not Available"

Caption:"D:"

Compression Method:"Not Compressed"

Description:"Disco fijo local"

File System:"NTFS"

Name:"RECOVERY ENZO"

Serial Number:"A0DE07FA"

Size:"17,8994102478027 GB"

Size – Available:"2,07969284057617 GB"

Status:"Not Available"

Volume Dirty:"No"

- "SMART"

0x01 Raw Read Error Rate:0:"51"

0x03 Spin Up Time:1808:"21"

0x04 Start/Stop Count:4095:"0"

0x05 Reallocated Sector Count:0:"140"

0x07 Seek Error Rate:0:"51"

0x09 Power-On Hours:7883:"0"

0x0A Spin Retry Count:0:"51"

0x0B Calibration Retry Count:0:"0"

0x0C Power Cycle Count:3828:"0"

0xB7 SATA Downshift Count:0:"0"

0xB8 End-to-End Error Detection Count:0:"97"

0xBB Uncorrectable Error Count:0:"0"

0xBC Reported Command Timeouts:1:"0"

0xBE Temperature - Current:36° C:"0"

0xBE Temperature - Highest:38° C:"0"

0xBE Temperature - Lowest:30° C:"40"

0xBF G-sense Rate/Servo Tracking:2382:"0"

0xC0 Unsafe Shutdown Count:76:"0"

0xC1 Load/Unload Cycle Count:39287:"0"

0xC2 Internal Device Temperature:36° C:"0"

0xC4 Reallocation Count:0:"0"

0xC5 Current Pending Errors Count:0:"0"

0xC6 Uncorrectable Sector Count:0:"0"

0xC7 CRC Error Count:0:"0"

0xC8 Write Error Rate:0:"51"

...#SSU#…

 

Y este es el chat que tuve con una agente de Intel:

 

Based on the SSU log file, your current OS build is 18363, which I check from Microsoft, was released on November, 2019. The latest driver from HP for your HD Graphics 5500 was from February 2018, so I'm pretty sure it is not compatible with the current OS build.

 

The message you are getting from the Intel DSA tool, is due to, the drivers have are generic, which may or may not work well on OEM devices, such as your HP system.

 

But you may opt to try, that would be the option 1 that I can provide. I will you the link for that, but in case you don't want to try it, you may directly check with Acer support team, if they would still release new drivers that would support your current OS build.

 

Otherwise, you might need to check with Adobe team if they have other drivers they can use for your system to have their software work well, or revert to a previous OS version and build that is compatible with HP drivers.

 

Contact HP, check if they have new driver that is compatible with the OS build.

 

Please check this link for How to Install an Intel® Graphics Driver in Windows® 10 and Windows 8*/8.1*: https://www.intel.com/content/www/us/en/support/articles/000005629/graphics.html

 

his would need rebooting though, let me know when it prompts for reboot.

 

Sucede que use: : https://www.intel.com/content/www/us/en/support/articles/000005629/graphics.html baje el driver y lo instale, pero aun sigo con el mismo problema, cada vez que uso adobe.

 

Espero que este le ayude a darme un mejor consejo. Disculpas por no haber adjuntado toda esta informacion antes.

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Resuelto!

Problema notebook tarjeta grafica y programas de adobe PC Notebook HP 14-am073tu

1.jpg2.jpg3.jpg4.jpg

 

Aun no instalado nada de las opciones que ustedes me dieron, lo raro es que cuando uso link 

https://www.intel.com/content/www/us/en/support/articles/000005629/graphics.html que el operador de intel me dio, y me dice que mi pc esta actualiazada.

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Resuelto!

Problema notebook tarjeta grafica y programas de adobe PC Notebook HP 14-am073tu

Aun no instalado nada de las opciones que ustedes me dieron, lo raro es que cuando uso link https://www.intel.com/content/www/us/en/support/articles/000005629/graphics.html que el operador de intel me dio, y me dice que mi pc esta actualiazada.

 

1.jpg2.jpg3.jpg4.jpg

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Resuelto!

Problema notebook tarjeta grafica y programas de adobe PC Notebook HP 14-am073tu

yo uso 64 bits

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Resuelto!

Problema notebook tarjeta grafica y programas de adobe PC Notebook HP 14-am073tu

Actualizo los controladores que le envie en mi link ?


Mi ayuda es voluntaria
- Si lo ayude a solucionar su consulta o problema por favor haga clic sobre ACEPTAR COMO SOLUCION en el mensaje que aporto la solución
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Nota para problemas comunes Notebooks
¿Problemas con Driver ACPI\VEN_HPQ&DEV_6007 en su Notebook: Driver ACPI\VEN_HPQ&DEV_6007.
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