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    Corrija errores en Win 10

    Resuelva problemas de actualización de Windows 10 en un PC HP – haga clic aquí

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    Información
    Corrija errores en Win 10

    Resuelva problemas de actualización de Windows 10 en un PC HP – haga clic aquí

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Ejemplo: HP TouchSmart 520 PC
Microsoft Windows 7 (64-bit)

HP TouchSmart 520 PC 1020LA muestra pantalla azul y se reinicia

10 RESPUESTAS 10
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Trata de entrar en Modo Seguro (F8 al iniciar) y desinstalas lo último (software, driver, etc)

 

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Gracias por responder. Esta es la segunda reinstalación de fábrica con los discos creados previamente. Incluso sucede mientras instala actualizaciones  habiendo cerrado windows.

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Si en la pantalla azul ves caracteres, tómale una foto con el celular, esos código pueden dar una pista del problema, muchas veces se trata de errores de hardware como fallas del chip de memoria ram, algún dispositivo usb en mal funcionamiento (ratón, teclado, etc)

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Sucede demasiado rápido para saber en qué momento va a reiniciar. Haciendo el test desde el inicio muestra como superadas todas las etapas, incluyendo memoria, disco duro, smart, etc.

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Hola pude encontrar con WhoCrashed lo siguiente:

 

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Thu 27/08/2015 00:35:35 GMT your computer crashed
crash dump file: C:\Windows\Minidump\082615-57579-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7FD00)
Bugcheck code: 0xA (0xFFFF, 0x2, 0x1, 0xFFFFF80002AFC412)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Wed 26/08/2015 00:53:33 GMT your computer crashed
crash dump file: C:\Windows\Minidump\082515-53882-01.dmp
This was probably caused by the following module: tcpip.sys (0xFFFFF880016F4812)
Bugcheck code: 0xD1 (0x36706155, 0x2, 0x1, 0xFFFFF880016F4812)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\tcpip.sys
product: Sistema operativo Microsoft® Windows®
company: Microsoft Corporation
description: Controlador TCP/IP
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

 

Por ahora es todo. Gracias de nuevo!

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Ese error parece indicar que hay fallas en alguno de los chip de memoria RAM. Si tiene dos chip trata dejando solo uno.

 

http://www.pcadvisor.co.uk/how-to/windows/how-fix-ntoskrnlexe-bsod-3613143/

 

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Este es nuevo:
Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Thu 27/08/2015 21:17:18 GMT your computer crashed
crash dump file: C:\Windows\Minidump\082715-36566-01.dmp
This was probably caused by the following module: wdf01000.sys (0xFFFFF88000EB4DD7)
Bugcheck code: 0xD1 (0xFFFFFF6A0000008C, 0x2, 0x0, 0xFFFFF88000EB4DD7)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\wdf01000.sys
product: Sistema operativo Microsoft® Windows®
company: Microsoft Corporation
description: Motor en tiempo de ejecución del marco de controlador en modo kernel
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Thu 27/08/2015 21:03:43 GMT your computer crashed
crash dump file: C:\Windows\Minidump\082715-40809-01.dmp
This was probably caused by the following module: ci.dll (0xFFFFF88000CD1263)
Bugcheck code: 0x50 (0xFFFFFF3800000218, 0x0, 0xFFFFF88000CD1263, 0x7)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\Windows\system32\ci.dll
product: Sistema operativo Microsoft® Windows®
company: Microsoft Corporation
description: Módulo de integridad de código
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
Solamente tengo 1 memoria de 4gb el resultado del test:

inicio.png

Algún  programa que sirva para probar la memoria?

Gracias

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Luego de casi diez horas de test de memoria el resultado:

memtest.jpg

Y el resultado de nuevos crash:

DISCULPAS PERO NO ENTIENDO LO QUE QUIERE DECIR!

MUCHAS GRACIAS DE NUEVO!

 

Crash Dump Analysis

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Thu 27/08/2015 21:17:18 GMT your computer crashed
crash dump file: C:\Windows\Minidump\082715-36566-01.dmp
This was probably caused by the following module: wdf01000.sys (0xFFFFF88000EB4DD7)
Bugcheck code: 0xD1 (0xFFFFFF6A0000008C, 0x2, 0x0, 0xFFFFF88000EB4DD7)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\wdf01000.sys
product: Sistema operativo Microsoft® Windows®
company: Microsoft Corporation
description: Motor en tiempo de ejecución del marco de controlador en modo kernel
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Thu 27/08/2015 21:03:43 GMT your computer crashed
crash dump file: C:\Windows\Minidump\082715-40809-01.dmp
This was probably caused by the following module: ci.dll (0xFFFFF88000CD1263)
Bugcheck code: 0x50 (0xFFFFFF3800000218, 0x0, 0xFFFFF88000CD1263, 0x7)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\Windows\system32\ci.dll
product: Sistema operativo Microsoft® Windows®
company: Microsoft Corporation
description: Módulo de integridad de código
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

On Thu 27/08/2015 00:35:35 GMT your computer crashed
crash dump file: C:\Windows\Minidump\082615-57579-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7FD00)
Bugcheck code: 0xA (0xFFFF, 0x2, 0x1, 0xFFFFF80002AFC412)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Wed 26/08/2015 00:53:33 GMT your computer crashed
crash dump file: C:\Windows\Minidump\082515-53882-01.dmp
This was probably caused by the following module: tcpip.sys (0xFFFFF880016F4812)
Bugcheck code: 0xD1 (0x36706155, 0x2, 0x1, 0xFFFFF880016F4812)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\tcpip.sys
product: Sistema operativo Microsoft® Windows®
company: Microsoft Corporation
description: Controlador TCP/IP
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

Conclusion

4 crash dumps have been found and analyzed. No offending third party drivers have been found. Connsider using WhoCrashed Professional which offers more detailed analysis using symbol resolution. Also configuring your system to produce a full memory dump may help you.

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Luego de improvisar de desinstalar algunos programas sin conseguir resultados positivos, instalé la versión de windows 10 limpia sin el sistema operativo que viene con el equipo y resultó como la mejor alternativa. El problema se terminó.

Con lo cual infiero que alguna de las actualizaciones de windows 7 que viene original ocasionaba el error.

Ahora la siguiente pregunta: ¿cómo encuentro la clave del producto de windows 7 que venía instalado para activar windows 10?

Saludos cordiales.

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