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Unable to install HP 2013 Ultraslim Dockstation Firware

Elitebook 840 G1
Microsoft Windows 8.1 (64-bit)

I have a Elitebook 840 G1 with Windows 8.1 Enterprise and a HP 2013 Ultraslim Dockstation. I'm trying to setup dual displays using the VGA and displayports of the dockstation but the DP is not detecting my second monitor.

 

All the support documents I've found suggest to upgrade the firmware of the dockstation. The problem is that I'm unable to install the firmware becuase I get the error "Can not find Synaptics MST DP hub IC".  The following link, suggest I have the wrong model, which is not the case:

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=mmr_kc-0114767

 

If I look into Device Manager in my computer, I can't seem to find the docking station listed, so I can't event check the current firware version (if it is installed at all). All other features of the HP 2013 Ultraslim Dockstation are working ok (USB, Ethernet, VGA). 

 

So I have two questions right now:

 

1. How can I check the current version of the dockingstation if it is not listed in the device manager and version checker of the istallation package is not even running when I click on it?

2. How can I install the firmware of the dockstation if the installer is not detecting it properly?

 

Any ideas?

 

I appreciate any help. Thanks

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Rector
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Unable to install HP 2013 Ultraslim Dockstation Firware

Hi!, @corvus :

 

Welcome to HP Spanish Forum !. :generic:

 

Can you please write in the future, your questions, to ? ... http://h30434.www3.hp.com

 

Thank you, in advance.

¡ Bienvenida/o, al Foro !.
Saludos.
@Maké (Ex-EXPERTO). Technical Advisor Premium. HP Program Top Contributor … Distinguished Professor, in … https://h30434.www3.hp.com/t5/Calculators/bd-p/Calulators-Handhelds and … https://h30434.www3.hp.com/
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Unable to install HP 2013 Ultraslim Dockstation Firware

Hello, 

 

Welcome to the HP Forum in Spanish!

If you prefer to post your question in English, please visit the English HP Support Forum: http://h30434.www3.hp.com/

Alternatively, feel free to post a revised message in Spanish 😃

Thanks!

 

JessikaV

HP Support Forum Moderator

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