Order declined

[Elias393939]

Hi, I placed an online order and everything went through and received a confirmation that my order was being processed.
The next day I received the email below:

Thank you for your HP.com Store order. We received your order, but unfortunately it has been declined. If you feel your order was declined in error, please call us right away so that we can assist you and continue processing your order. We are available at. *editado* from 10 a.m. to 10 p.m. ET from Monday to Friday and from 10 a.m. to 1 p.m. ET on Saturdays. Also, an HP team member will attempt to contact you by phone or by email to help.
• Your order number is XXXXXXXX
At this time, the HP.com Store has not processed your order and will not charge you for this transaction; however, your financial institution will have a hold placed on your account for the amount of the purchase. This is standard practice among financial institutions and the hold releases within a few days as it is only a reservation of funds. We apologize for any inconvenience and appreciate your interest in HP products. “

I need to know why that happenned. Hope your answer.

[AndressaR]

¡Hola!
¡Bienvenido a nuestra comunidad!

Esa es una comunidad dinámica, donde los usuarios de productos HP vienen para publicar sus preguntas en español. Si le parece más cómodo, le sugiero que, por favor, publique su duda en la comunidad de inglés: Home - HP Support Community.

Gracias,

Welcome to the HP Spanish Community!
If you prefer to post your question in English, please visit the English HP Support Community: https://h30434.www3.hp.com/

Alternatively, feel free to post a revised message in Spanish.

Thanks!