Laptop frozen in a black screen while reseting

[sebasmarquezco6]

My brother used the laptop for a couple of days, so now i wanted to reset it so i can start over. The problem is the laptop after the blue window completed 100% the screen went black, started processing and then it’s completely black, I can’t even see the mouse and im scared to turn it off. What should i do?

[AndressaR]

¡Hola!
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