How to find bluetooth driver for Z6K92EA#ABD?

chipilina · ‎24-06-2018

Hi,

After upgrade in windows 10, the bluetooth no longer works. Windows can´t solve the problem. After reading about I think this notebook model has problems with its bluetooth hardware. Is anything I can do? Thanks in advance.

Maké · ‎24-06-2018

Please, in the future, write in Spanish Language.

Your notebook, is ...

Part No: Z6K92EA
Description: HP 15-ay194ng
Rohs: COMPLY_2.06

Your notebook, have ...

Bluetooth driver ... https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-15-ay100-notebook-pc/12499456/model/14...

WLAN driver ... https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-15-ay100-notebook-pc/12499456/model/14...

¡ Bienvenida/o, al Foro !.
Saludos.
@Maké (Ex-EXPERTO). Technical Advisor Premium. HP Program Top Contributor … Distinguished Professor, in … https://h30434.www3.hp.com/t5/Calculators/bd-p/Calulators-Handhelds and … https://h30434.www3.hp.com/

Ver la solución en mensaje original publicado

GOLD_MASTER · ‎24-06-2018

Hi.

So that you can receive the appropriate help in your language, enter: https://h30434.www3.hp.com/

Bienvenid@ a la Comunidad, soy voluntario, y los mensajes privados no se responderán.
¿Le ha servido de ayuda esta respuesta o quiere dar las "gracias"? Haga clic en el botón de “Sí”

, si ayudé a resolver el problema no olvide presionar “Aceptar como solución”

, así mismo alguien más que tenga la misma consulta le servirá esta solución.

@HPSupportESP

Soporte Técnico HP

Maké · ‎24-06-2018

Please, in the future, write in Spanish Language.

Your notebook, is ...

Part No: Z6K92EA
Description: HP 15-ay194ng
Rohs: COMPLY_2.06

Your notebook, have ...

Bluetooth driver ... https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-15-ay100-notebook-pc/12499456/model/14...

WLAN driver ... https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-15-ay100-notebook-pc/12499456/model/14...

¡ Bienvenida/o, al Foro !.
Saludos.
@Maké (Ex-EXPERTO). Technical Advisor Premium. HP Program Top Contributor … Distinguished Professor, in … https://h30434.www3.hp.com/t5/Calculators/bd-p/Calulators-Handhelds and … https://h30434.www3.hp.com/

Ver la solución en mensaje original publicado

Maké · ‎24-06-2018

You can, see ... https://support.hp.com/us-en/document/c04730900

¡ Bienvenida/o, al Foro !.
Saludos.
@Maké (Ex-EXPERTO). Technical Advisor Premium. HP Program Top Contributor … Distinguished Professor, in … https://h30434.www3.hp.com/t5/Calculators/bd-p/Calulators-Handhelds and … https://h30434.www3.hp.com/

chipilina · ‎24-06-2018

Fixed now! Thank you Maké.