HP Instant Ink Cartrdige not recognised

[Robert1]

A recent change of colour ink has resulted in the printer refusing to recognise the new cartridge - despite the fact that it was received via the HP Instant Ink scheme.  I have tried all the advice regarding, switching off, restarting, cleaning and eventually loading a new ink cartridge that I bought myself.  The printer now works with the colour cartridge that I bought but still doesn't recognise it as a HP Instant Ink cartridge and therefore my Instant Ink account appears to be useless.  Any ideas how I get the printer to talk to my account so that I can receive cartridges through the scheme - I've paid into the Instant Ink account for over a year, which will have been a total waste of money if they refuse to send me new cartridges as required?

[AndressaR]

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