Error printing from windows 10

[hjdolby]

I have an Asus laptop running Windows 10, and installed the HP Envy Pro 6420 earlier this year. It took ages to get it to work properly with the laptop.  Unfortunately, it appears to have stopped printing from the laptop. I can print from my iPad or phone no problem.  I have done everything I can think of on the laptop, to rectify this; ensured all updates are on; downloaded HP Smart; removed everything from laptop and reinstalled; restarted laptop; installed basic drivers (after it took ages to accept them).... I have tried everything.  It is very frustrating. The only thing I can think of is a corrupted driver, but I have just downloaded the basic one again, and I still get ERROR when trying to print.  There's no error code, just error.

Can anyone help?  Thanks.

[AndressaR]

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