Cartridge not communicating enrolled in instant ink

[Lauraannpalmer2]

I have enrolment in instant ink and a cartridge is no longer communicating with the printer i have done all trouble shooting to no success i dont think i should have to pay for new ones but cant find anywhere to order a replacement via my instant ink or any way to email them its all virtual agent which cant solve my problem. The cartridges are in date until Dec 2022 but there is a constant error message CARTRIDGES NOT COMMUNICATING Ive tried everything. i pay for instant ink monthly and have only replaced twice in 3 years. please can anyone help with contacting them or ordering new via faulty? 

please help xx

[AndressaR]

¡Hola!
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Gracias,

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