batería o adpatador

[ailen-marina]

hola, corrí las pruebas de HP HDW y no entiendo si lo que falla es la batería o el adaptador, debajo los resultados:

BatteryCheckResult: 12 DevicesSupported: 1 DeviceCount: 1 Primary_ACPowerOn: True Primary_ACAdapterOK: False Primary_ACAdapterStatus: False Primary_TestResult: CALIBRATE Primary_DesignCapacity: 41926 mWh Primary_FullChargeCapacity: 21067 mWh Primary_RemainingCapacity: 18768 mWh Primary_MaxError: 8 Primary_CycleCount: 372 Primary_Temperature: 34 deg C Primary_Voltage: 13186 mV Primary_Current: 447 mA Primary_DesignVoltage: 11550 mV Primary_Status: 128 Primary_SerialNumber: 03743 03/21/2017 Primary_ManufacturerName: 333-42-5D Primary_BatteryCTNumber: 6GGWHN1GW702LH Primary_Warranty: 3 Primary_CalibrationType: 3 Primary_ChargeControl: Supported Primary_TempCharge: True Primary_ChargeTest: False Primary_ChargeCapacity: 50 Primary_TempAlarm: False Primary_DeepDischarge: False Primary_FullCharge: False Primary_FullChargeStatus: False Primary_BatteryCharge: True Primary_DesignCycleCount: 1000

[resistencia]

Estimada @ailen-marina 

pruebe a calibrar la bateria siga los pasos del siguiente documento

https://h30467.www3.hp.com/t5/Consejos-de-Expertos-para-notebooks/Alternativa-Calibraci%C3%B3n-Bater...