Product Information not valid after bios update.

[Anónimo]

After a bios update, the system serial numbers (Product Name and Serial, Product Number, System Board CT) were deleted in the bios information. It is not possible to start system recovery without this Serial Numbers. I can't start my laptop and recover my original operative system with DVD's recovery tools.

When I turn on my notebook I can see the following message:

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Product Information not valid
"The following product information programmed into the system board is missing or invalid.

System Board (00A) - Product Name

System Board (00A) - Product Serial Number

System Board (00A) - Product Number

System Board (00A) - System Board CT Number"

ENTER - Continue Startup

For more information, please visit: www.hp.com/go/techcenter/startup

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.Start upBios Information

Please, I need help, thank you.

[GOLD_MASTER]

Hi @Anónimo .

Welcome to the community,

Enter:http://h30434.www3.hp.com/

[JessikaV]

¡Hola !

¡Bienvenido a nuestra comunidad!

Nuestro Foro es una comunidad dinámica, donde los usuarios de productos HP vienen para publicar sus preguntas en español. Si le parece más cómodo, le sugiero que, por favor, publique su duda en el foro de inglés: HP Support Forums.

Gracias,

JessikaV
Moderadora del Comunidad de Soporte HP