NVLDDMKM.SYS HP VICTUS 15.6 ERROR AL PARECER POR BIOS

[ALIAUDIO]

Hola quisiera dejar registro sobre un problema que ya me tiene harto y la verdad esto me hace decir, no mas HP,  bueno hace unos meses, yo utilizaba mi pc con normalidad, esta pc tiene un procesador i5 12500, rtx 3050 y la compre para trabajo y para divertirme de vez en cuando.

Yo jugaba normal con mi pc y deje de jugar un par de meses por trabajo, luego volvi a retomar, y sucedio que me era imposible jugar, todos los juegos se crashean, dije umm debe ser por memoria ram, reemplace la memoria por unas mejores, el problema persisitio, dije umm voy reinstalar, reinstale y el problema persistio, cambie el ssd por uno de 2 tb el problema persistio, autualice drivers, hice instalacion limpia de todo, drivers mas viejos etc. nada ah funcionado, pero lo que si me acuerdo fue que desde windows update, se actualizo la bios a la version f.23! Estoy casi seguro que pudo ser eso. ya no hay otra explicacion logica, he intentado de todo a nivel de software, ahora, voy a mirar la pagina de drivers de el pc y solo esta hasta la version f.22 intente buscar informacion para hacer downgrade o roolback como le llaman aqui, y para mi sorpresa, no deja hacer rollback, me dice un error, Unable to open Bios Signature file. de verdad? Estoy casi seguro que fue esa actualizacion de bios que hp libero en Windows Update. No se si alguiien mas tendra el probrema pero ya me harte. 

Saludos,

[SolQ]

Hola ALIAUDIO

Cuanto tiempo tienes con el equipo ?

Saludos,soporte Hp.

[ALIAUDIO]

Lastimosamente se me acabo la garantia el 24 del mes pasado, es una lastima, se de sus politicas. Lo que realmente me importa es que la gente que hace los drivers realmente solucione el problema, por que en bios anteriores no me pasaba, de hecho dejare un reporte de latency mon 

CONCLUSION
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Your system seems to be having difficulty handling real-time audio and other tasks. You may experience drop outs, clicks or pops due to buffer underruns. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.
LatencyMon has been analyzing your system for 0:01:57 (h:mm:ss) on all processors.

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SYSTEM INFORMATION
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Computer name: ALIAUDIO
OS version: Windows 11, 10.0, version 2009, build: 22635 (x64)
Hardware: Victus by HP Gaming Laptop 15-fa0xxx, HP
BIOS: F.23
CPU: GenuineIntel 12th Gen Intel(R) Core(TM) i5-12500H
Logical processors: 16
Processor groups: 1
Processor group size: 16
RAM: 32435 MB total

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CPU SPEED
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Reported CPU speed (WMI): 250 MHz
Reported CPU speed (registry): 3110 MHz

Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.

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MEASURED INTERRUPT TO USER PROCESS LATENCIES
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The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.

Highest measured interrupt to process latency (µs): 1664,60
Average measured interrupt to process latency (µs): 16,104919

Highest measured interrupt to DPC latency (µs): 1567,30
Average measured interrupt to DPC latency (µs): 9,107823

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REPORTED ISRs
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Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.

Highest ISR routine execution time (µs): 335,352412
Driver with highest ISR routine execution time: ACPI.sys - Controlador ACPI para NT, Microsoft Corporation

Highest reported total ISR routine time (%): 0,150459
Driver with highest ISR total time: Wdf01000.sys - Motor en tiempo de ejecución del marco de controlador en modo kernel, Microsoft Corporation

Total time spent in ISRs (%) 0,150570

ISR count (execution time <250 µs): 87757
ISR count (execution time 250-500 µs): 0
ISR count (execution time 500-1000 µs): 14
ISR count (execution time 1000-2000 µs): 0
ISR count (execution time 2000-4000 µs): 0
ISR count (execution time >=4000 µs): 0

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REPORTED DPCs
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DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.

Highest DPC routine execution time (µs): 913,548232
Driver with highest DPC routine execution time: ntoskrnl.exe - NT Kernel & System, Microsoft Corporation

Highest reported total DPC routine time (%): 0,012284
Driver with highest DPC total execution time: Wdf01000.sys - Motor en tiempo de ejecución del marco de controlador en modo kernel, Microsoft Corporation

Total time spent in DPCs (%) 0,042657

DPC count (execution time <250 µs): 77735
DPC count (execution time 250-500 µs): 0
DPC count (execution time 500-10000 µs): 392
DPC count (execution time 1000-2000 µs): 0
DPC count (execution time 2000-4000 µs): 0
DPC count (execution time >=4000 µs): 0

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REPORTED HARD PAGEFAULTS
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Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.

NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.

Process with highest pagefault count: msmpeng.exe

Total number of hard pagefaults 140
Hard pagefault count of hardest hit process: 123
Number of processes hit: 3

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PER CPU DATA
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CPU 0 Interrupt cycle time (s): 7,084170
CPU 0 ISR highest execution time (µs): 335,352412
CPU 0 ISR total execution time (s): 1,575825
CPU 0 ISR count: 49191
CPU 0 DPC highest execution time (µs): 913,548232
CPU 0 DPC total execution time (s): 0,375171
CPU 0 DPC count: 40243
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CPU 1 Interrupt cycle time (s): 9,053720
CPU 1 ISR highest execution time (µs): 273,377170
CPU 1 ISR total execution time (s): 1,235124
CPU 1 ISR count: 38316
CPU 1 DPC highest execution time (µs): 650,801929
CPU 1 DPC total execution time (s): 0,178370
CPU 1 DPC count: 9341
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CPU 2 Interrupt cycle time (s): 4,535249
CPU 2 ISR highest execution time (µs): 199,932154
CPU 2 ISR total execution time (s): 0,009214
CPU 2 ISR count: 264
CPU 2 DPC highest execution time (µs): 736,152733
CPU 2 DPC total execution time (s): 0,051584
CPU 2 DPC count: 4626
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CPU 3 Interrupt cycle time (s): 4,402284
CPU 3 ISR highest execution time (µs): 0,0
CPU 3 ISR total execution time (s): 0,0
CPU 3 ISR count: 0
CPU 3 DPC highest execution time (µs): 380,793248
CPU 3 DPC total execution time (s): 0,015174
CPU 3 DPC count: 1211
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CPU 4 Interrupt cycle time (s): 7,881188
CPU 4 ISR highest execution time (µs): 0,0
CPU 4 ISR total execution time (s): 0,0
CPU 4 ISR count: 0
CPU 4 DPC highest execution time (µs): 216,736977
CPU 4 DPC total execution time (s): 0,090365
CPU 4 DPC count: 15656
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CPU 5 Interrupt cycle time (s): 8,427665
CPU 5 ISR highest execution time (µs): 0,0
CPU 5 ISR total execution time (s): 0,0
CPU 5 ISR count: 0
CPU 5 DPC highest execution time (µs): 0,0
CPU 5 DPC total execution time (s): 0,0
CPU 5 DPC count: 0
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CPU 6 Interrupt cycle time (s): 2,844938
CPU 6 ISR highest execution time (µs): 0,0
CPU 6 ISR total execution time (s): 0,0
CPU 6 ISR count: 0
CPU 6 DPC highest execution time (µs): 178,170096
CPU 6 DPC total execution time (s): 0,014777
CPU 6 DPC count: 1168
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CPU 7 Interrupt cycle time (s): 2,657507
CPU 7 ISR highest execution time (µs): 0,0
CPU 7 ISR total execution time (s): 0,0
CPU 7 ISR count: 0
CPU 7 DPC highest execution time (µs): 0,0
CPU 7 DPC total execution time (s): 0,0
CPU 7 DPC count: 0
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CPU 8 Interrupt cycle time (s): 3,439067
CPU 8 ISR highest execution time (µs): 0,0
CPU 8 ISR total execution time (s): 0,0
CPU 8 ISR count: 0
CPU 8 DPC highest execution time (µs): 159,129260
CPU 8 DPC total execution time (s): 0,005754
CPU 8 DPC count: 427
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CPU 9 Interrupt cycle time (s): 3,440795
CPU 9 ISR highest execution time (µs): 0,0
CPU 9 ISR total execution time (s): 0,0
CPU 9 ISR count: 0
CPU 9 DPC highest execution time (µs): 176,865273
CPU 9 DPC total execution time (s): 0,006467
CPU 9 DPC count: 492
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CPU 10 Interrupt cycle time (s): 3,595769
CPU 10 ISR highest execution time (µs): 0,0
CPU 10 ISR total execution time (s): 0,0
CPU 10 ISR count: 0
CPU 10 DPC highest execution time (µs): 189,468810
CPU 10 DPC total execution time (s): 0,005693
CPU 10 DPC count: 495
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CPU 11 Interrupt cycle time (s): 3,563077
CPU 11 ISR highest execution time (µs): 0,0
CPU 11 ISR total execution time (s): 0,0
CPU 11 ISR count: 0
CPU 11 DPC highest execution time (µs): 57,699357
CPU 11 DPC total execution time (s): 0,010967
CPU 11 DPC count: 814
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CPU 12 Interrupt cycle time (s): 3,905606
CPU 12 ISR highest execution time (µs): 0,0
CPU 12 ISR total execution time (s): 0,0
CPU 12 ISR count: 0
CPU 12 DPC highest execution time (µs): 173,290032
CPU 12 DPC total execution time (s): 0,040294
CPU 12 DPC count: 3262
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CPU 13 Interrupt cycle time (s): 2,040816
CPU 13 ISR highest execution time (µs): 0,0
CPU 13 ISR total execution time (s): 0,0
CPU 13 ISR count: 0
CPU 13 DPC highest execution time (µs): 139,162379
CPU 13 DPC total execution time (s): 0,004275
CPU 13 DPC count: 388
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CPU 14 Interrupt cycle time (s): 1,682368
CPU 14 ISR highest execution time (µs): 0,0
CPU 14 ISR total execution time (s): 0,0
CPU 14 ISR count: 0
CPU 14 DPC highest execution time (µs): 30,318328
CPU 14 DPC total execution time (s): 0,000061
CPU 14 DPC count: 4
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CPU 15 Interrupt cycle time (s): 1,613997
CPU 15 ISR highest execution time (µs): 0,0
CPU 15 ISR total execution time (s): 0,0
CPU 15 ISR count: 0
CPU 15 DPC highest execution time (µs): 0,0
CPU 15 DPC total execution time (s): 0,0
CPU 15 DPC count: 0
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[fritoestoy]

Tengo exactamente el mismo problema, peor aún, mi laptop aún está en garantía, pero no me la quisieron hacer valida porque me encuentro en Colombia y la compre en amazon estados unidos.

[ALIAUDIO]

Mi bro yo te doy un consejo de verdad y te digo que seas diligente con esto: intenta devolverlo, intenta que te lo reemplacen vuelve a traerlo y véndelo cuando te llegue nuevo, a mi ya me tocó reparar este Pc se apago de la nada y fue un chip del procesador, yo también lo compré en usa y me arrepiento de no haberlo devuelto, ese es mi consejo, hay muchas empresas que hacen envíos a usa desde Colombia, así que bueno no batalles más, te quedas 1 mes sin pc pero creo que es mejor a perder dinero, por que tampoco es que sea un pc barato. 

[fritoestoy]

Lograste solucionar el problema con los juegos o sigue igual?

Estoy de acuerdo contigo, este PC es desechable, la pantalla es basura, hace mucho no usaba HP justamente porque me parecían de mala calidad, decidí darles una oportunidad más y con esto me encontré, lamentable.

[Noel_Duran]

Hola estimado @fritoestoy 

Podría indicar volviendo a la versión anterior de BIOS, me indica la versión de Bios instalada y el modelo exacto del equipo por favor.

Saludos Soporto HP

[fritoestoy]

El equipo es un 

Victus Gaming Laptop 15-fa0025nr (6E0L0UA)

la versión de la Bios es la F.23

Gracias por tu ayuda.

[Noel_Duran]

Estimado @fritoestoy 

Pruebe descargado e instalado esta version de BIOS F.22:

https://support.hp.com/co-es/drivers/swdetails/victus-by-hp-15.6-inch-gaming-laptop-15-fa0000/model/...

Saludos Soporte HP

[ALIAUDIO]

Amigo todos saben que si estas en una version f23 es imposible actualizar una version f22 a no ser de que se haga downgrade lo cual no permite hacer.