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Nota para problemas comunes Notebooks
¿Problemas con Driver ACPI\VEN_HPQ&DEV_6007 en su Notebook: Driver ACPI\VEN_HPQ&DEV_6007.
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HP envy 13 won´t turn on

HP envy 13 ab001ns
Microsoft Windows 10 (64-bit)

Hello,

 

I was working with my laptop and an external arduino board plugged in through the USB when something wen't wrong and the everything stopped working. The arduino seems to be working just fine but the laptop does not turn on now.

 

When I plug it in the power led works fine. Orante light when charging and white when charging complete. When holding the power button the led starts to blink non-stop in 1s intervals. When removing the power plug from the laptop nothing happens.

 

I have tried several options that I found in the forum. So far no success:

 

Performing hard reset: Tried all steps several times but nothing shows up.

https://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/HP-ENVY-BANG-amp-OLUFSEN-doesn-t-turn-on/td-p...:

 

I have alsor tried opening the back case and removing the battery:

 

Removing the battery + 10-20s holing the power button + placing battery back in. Nothingthig different. Before placing the battery the power led remains white as expected (there is nothing to charge) and just blinks in 1s intervals. After finishing the cycle everything remains as before.

 

No success so far.

 

I would be very grateful if someone can help me on this.

Kind regards,

Andres

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HP envy 13 won´t turn on

¡Hola!

¡Bienvenido a nuestra comunidad!

 

Esa es una comunidad dinámica, donde los usuarios de productos HP vienen para publicar sus preguntas en español. Si le parece más cómodo, le sugiero que, por favor, publique su duda en la comunidad de inglés: HP Support Community.

 

Gracias,

 

Welcome to the HP Spanish Community!

If you prefer to post your question in English, please visit the English HP Support Community: https://h30434.www3.hp.com/

 

Alternatively, feel free to post a revised message in Spanish.

Thanks!

AndressaR
Moderadora de la Comunidad de Soporte HP
Trabajo para HP
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Nota para problemas comunes Notebooks
¿Problemas con Driver ACPI\VEN_HPQ&DEV_6007 en su Notebook: Driver ACPI\VEN_HPQ&DEV_6007.
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