SUPPORT COMMUNICATION- CUSTOMER ADVISORY.

Maké · ‎22-11-2017

Comunicación Soporte, para usuarios, de los ordenadores, abajo mencionados y el archivo Solución, para aquellos casos, que les generen, el problema, que se menciona, con 3D DriveGuard.

Document ID: c05841987

Version: 1

Advisory : HP ENVY, Pavilion and OMEN Consumer Notebook PCs - HP 3D DriveGuard Software Stops and Displays a Compatibility Assistant Message.

Notice : The information in this document, including products and software versions, is current as of the release date.The document is subject to change, without notice.

Release date : 21-Nov-2017

Last updated : 21-Nov-2017

DESCRIPTION :

The HP 3D DriveGuard software stops and displays a Compatibility Assistant message.

"This occurs on Windows 10-Fall Creators Update (RS3), each time, the computer, is started".

The following message is displayed:

This app can't run on this PC

HP Accelerometer doesn't work on this version of Windows. An updated app may be available.

Figure : Compatibility Assistant message

Source Information :

SCOPE :

All HP ENVY, Pavilion, and OMEN consumer notebooks may be affected.

Systems:

HP ENVY 13-ad000 Laptop PC
HP ENVY 13-ad100 Laptop PC
HP ENVY 14-u000 Notebook PC
HP ENVY 14-u100 Notebook PC
HP ENVY 14-u200 Notebook PC series
HP ENVY 15-aq000 x360 Convertible PC
HP ENVY 15-aq100 x360 Convertible PC
HP ENVY 15-aq200 x360 Convertible PC
HP ENVY 15-as000 Notebook PC
HP ENVY 15-as000 Notebook PC (Touch)
HP ENVY 15-as100 Notebook PC
HP ENVY 15-as200 Notebook PC
HP ENVY 15-bp000 x360 Convertible PC
HP ENVY 15-bp100 x360 Convertible PC
HP ENVY 15-bq000 x360 Convertible PC
HP ENVY 15-bq100 x360 Convertible PC
HP ENVY 15-j000 Notebook PC series
HP ENVY 15-j000 Quad Edition Notebook PC series
HP ENVY 15-j000 Select Edition Notebook PC series
HP ENVY 15-j100 Notebook PC series
HP ENVY 15-j100 Quad Edition Notebook PC series
HP ENVY 15-j100 Select Edition Notebook PC series
HP ENVY 15-k000 Notebook PC
HP ENVY 15-k000 Quad Edition Notebook PC series
HP ENVY 15-k100 Notebook PC
HP ENVY 15-k200 Notebook PC (Touch)
HP ENVY 15-k200 Notebook PC series
HP ENVY 15-k300 Notebook PC series
HP ENVY 15-v000 Notebook PC series
HP ENVY 15m-bp100 x360 Convertible PC
HP ENVY 15m-bq100 x360 Convertible PC
HP ENVY 17-ae000 Laptop PC
HP ENVY 17-ae100 Laptop PC
HP ENVY 17-k000 Notebook PC
HP ENVY 17-k100 Notebook PC
HP ENVY 17-k200 Notebook PC (Touch)
HP ENVY 17-k200 Notebook PC series
HP ENVY 17-k300 Notebook PC
HP ENVY 17-u000 Notebook PC
HP ENVY 17-u100 Notebook PC
HP ENVY 17-u200 Notebook PC
HP ENVY m6-aq000 x360 Convertible PC
HP ENVY m6-aq100 x360 Convertible PC
HP ENVY m6-ar000 x360 Convertible PC
HP ENVY m7-k000 Notebook PC series
HP ENVY m7-k100 Notebook PC
HP ENVY m7-k200 Notebook PC series
HP ENVY m7-u100 Notebook PC
HP ENVY TouchSmart 15-j000 Notebook PC series
HP ENVY TouchSmart 15-j000 Quad Edition Notebook PC series
HP ENVY TouchSmart 15-j000 Select Edition Notebook PC series
HP ENVY TouchSmart 15-j100 Notebook PC series
HP ENVY TouchSmart 15-j100 Quad Edition Notebook PC series
HP ENVY TouchSmart 15-j100 Select Edition Notebook PC series
HP Pavilion 11-ad000 x360 Convertible PC
HP Pavilion 11m-ad000 x360 Convertible PC
HP Pavilion 13-u000 x360 Convertible PC
HP Pavilion 13-u100 x360 Convertible PC
HP Pavilion 14-ba000 x360 Convertible PC
HP Pavilion 14-ba100 x360 Convertible PC
HP Pavilion 14-bf000 Laptop PC
HP Pavilion 14-bf100 Laptop PC
HP Pavilion 14m-ba100 x360 Convertible PC
HP Pavilion 15-au000 Notebook PC series
HP Pavilion 15-au000 Notebook PC series (Touch)
HP Pavilion 15-au100 Notebook PC
HP Pavilion 15-au500 Notebook PC series
HP Pavilion 15-au600 Notebook PC
HP Pavilion 15-bc000 Notebook PC series
HP Pavilion 15-bc000 Notebook PC series (Touch)
HP Pavilion 15-bc200 Notebook PC
HP Pavilion 15-bc300 Notebook PC
HP Pavilion 15-bk000 x360 Convertible PC
HP Pavilion 15-bk100 x360 Convertible PC
HP Pavilion 15-p000 Notebook PC series
HP Pavilion 15-p100 Notebook PC series
HP Pavilion 15-p200 Notebook PC (Touch)
HP Pavilion 15-p200 Notebook PC series
HP Pavilion 17-ab000 Notebook PC series
HP Pavilion 17-ab000 Notebook PC series (Touch)
HP Pavilion 17-ab200 Notebook PC
HP Pavilion 17-ab300 Notebook PC
HP Pavilion 17-f000 Notebook PC series
HP Pavilion 17-f100 Notebook PC series
HP Pavilion 17-f200 Notebook PC (Touch)
HP Pavilion 17-f200 Notebook PC series
HP Pavilion 17-g000 Notebook PC series
HP Pavilion 17-g000 Notebook PC series (Touch)
HP Pavilion 17-g100 Notebook PC series
HP Pavilion 17-g100 Notebook PC series (Touch)
HP Pavilion 17-g200 Notebook PC series
HP Pavilion 17-g200 Notebook PC series (Touch)
HP Pavilion m3-u000 x360 Convertible PC
HP Pavilion m3-u100 x360 Convertible PC
OMEN by HP 15-ax000 Laptop PC
OMEN by HP 15-ax100 Laptop PC
OMEN by HP 15-ax200 Laptop PC
OMEN by HP 15-ax200 Laptop PC
OMEN by HP 15-ce000 Laptop PC
OMEN by HP 17-an000 Laptop PC
OMEN by HP 17-w000 Laptop PC
OMEN by HP 17-w100 Laptop PC
OMEN by HP 17-w200 Laptop PC
OMEN X by HP 17-ap000 Laptop PC

Operating Systems:

Microsoft Windows 10 Fall Creators Update (RS3)

RESOLUTION

To resolve this issue, perform the following steps:

Download and install the following SoftPaq to update the HP 3D DriveGuard Software.
Follow the on-screen instructions.
Restart the system.

SoftPaq Description	Release Notes	Download SoftPaq
HP 3D DriveGuard Software (HP ProtectSmart Hard Drive Protection) Version: 6.0.44.1 Revision: B	SP82755 release notes	SP82755 File Download

Nota Anexa : ftp://ftp.hp.com/pub/softpaq/sp82501-83000/sp82755.html

Archivo 3D DriveGuard : ftp://ftp.hp.com/pub/softpaq/sp82501-83000/sp82755.exe

NOTE : A more recent version of this software may be available. Check, for newer versions at: http://www.hp.com/drivers

Hardware platforms affected : HP ENVY 13-ad000 Laptop PC, HP ENVY 13-ad100 Laptop PC, HP ENVY 14-u000 Notebook PC, HP ENVY 14-u100 Notebook PC, HP ENVY 14-u200 Notebook PC series, HP ENVY 15-aq000 x360 Convertible PC, HP ENVY 15-aq100 x360 Convertible PC, HP ENVY 15-aq200 x360 Convertible PC, HP ENVY 15-as000 Notebook PC, HP ENVY 15-as000 Notebook PC (Touch), HP ENVY 15-as100 Notebook PC, HP ENVY 15-as200 Notebook PC, HP ENVY 15-bp000 x360 Convertible PC, HP ENVY 15-bp100 x360 Convertible PC, HP ENVY 15-bq000 x360 Convertible PC, HP ENVY 15-bq100 x360 Convertible PC, HP ENVY 15-j000 Notebook PC series, HP ENVY 15-j000 Quad Edition Notebook PC series, HP ENVY 15-j000 Select Edition Notebook PC series, HP ENVY 15-j100 Notebook PC series, HP ENVY 15-j100 Quad Edition Notebook PC series, HP ENVY 15-j100 Select Edition Notebook PC series, HP ENVY 15-k000 Notebook PC, HP ENVY 15-k000 Quad Edition Notebook PC series, HP ENVY 15-k100 Notebook PC, HP ENVY 15-k200 Notebook PC (Touch), HP ENVY 15-k200 Notebook PC series, HP ENVY 15-k300 Notebook PC series, HP ENVY 15-v000 Notebook PC series, HP ENVY 15m-bp100 x360 Convertible PC, HP ENVY 15m-bq100 x360 Convertible PC, HP ENVY 17-ae000 Laptop PC, HP ENVY 17-ae100 Laptop PC, HP ENVY 17-k000 Notebook PC, HP ENVY 17-k100 Notebook PC, HP ENVY 17-k200 Notebook PC (Touch), HP ENVY 17-k200 Notebook PC series, HP ENVY 17-k300 Notebook PC, HP ENVY 17-u000 Notebook PC, HP ENVY 17-u100 Notebook PC, HP ENVY 17-u200 Notebook PC, HP ENVY TouchSmart 15-j000 Notebook PC series, HP ENVY TouchSmart 15-j000 Quad Edition Notebook PC series, HP ENVY TouchSmart 15-j000 Select Edition Notebook PC series, HP ENVY TouchSmart 15-j100 Notebook PC series, HP ENVY TouchSmart 15-j100 Quad Edition Notebook PC series, HP ENVY TouchSmart 15-j100 Select Edition Notebook PC series, HP ENVY m6-aq000 x360 Convertible PC, HP ENVY m6-aq100 x360 Convertible PC, HP ENVY m6-ar000 x360 Convertible PC, HP ENVY m7-k000 Notebook PC series, HP ENVY m7-k100 Notebook PC, HP ENVY m7-k200 Notebook PC series, HP ENVY m7-u100 Notebook PC, HP Pavilion 11-ad000 x360 Convertible PC, HP Pavilion 11m-ad000 x360 Convertible PC, HP Pavilion 13-u000 x360 Convertible PC, HP Pavilion 13-u100 x360 Convertible PC, HP Pavilion 14-ba000 x360 Convertible PC, HP Pavilion 14-ba100 x360 Convertible PC, HP Pavilion 14-bf000 Laptop PC, HP Pavilion 14-bf100 Laptop PC, HP Pavilion 14m-ba100 x360 Convertible PC, HP Pavilion 15-au000 Notebook PC series, HP Pavilion 15-au000 Notebook PC series (Touch), HP Pavilion 15-au100 Notebook PC, HP Pavilion 15-au500 Notebook PC series, HP Pavilion 15-au600 Notebook PC, HP Pavilion 15-bc000 Notebook PC series, HP Pavilion 15-bc000 Notebook PC series (Touch), HP Pavilion 15-bc200 Notebook PC, HP Pavilion 15-bc300 Notebook PC, HP Pavilion 15-bk000 x360 Convertible PC, HP Pavilion 15-bk100 x360 Convertible PC, HP Pavilion 15-p000 Notebook PC series, HP Pavilion 15-p100 Notebook PC series, HP Pavilion 15-p200 Notebook PC (Touch), HP Pavilion 15-p200 Notebook PC series, HP Pavilion 17-ab000 Notebook PC series, HP Pavilion 17-ab000 Notebook PC series (Touch), HP Pavilion 17-ab200 Notebook PC, HP Pavilion 17-ab300 Notebook PC, HP Pavilion 17-f000 Notebook PC series, HP Pavilion 17-f100 Notebook PC series, HP Pavilion 17-f200 Notebook PC (Touch), HP Pavilion 17-f200 Notebook PC series, HP Pavilion 17-g000 Notebook PC series, HP Pavilion 17-g000 Notebook PC series (Touch), HP Pavilion 17-g100 Notebook PC series, HP Pavilion 17-g100 Notebook PC series (Touch), HP Pavilion 17-g200 Notebook PC series, HP Pavilion 17-g200 Notebook PC series (Touch), HP Pavilion m3-u000 x360 Convertible PC, HP Pavilion m3-u100 x360 Convertible PC, OMEN X by HP 17-ap000 Laptop PC, OMEN by HP 15-ax000 Laptop PC, OMEN by HP 15-ax100 Laptop PC, OMEN by HP 15-ax200 Laptop PC, OMEN by HP 15-ce000 Laptop PC, OMEN by HP 17-an000 Laptop PC, OMEN by HP 17-w000 Laptop PC, OMEN by HP 17-w100 Laptop PC, OMEN by HP 17-w200 Laptop PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA05841987

Fuente (English Language) : https://support.hp.com/bg-en/document/c05841987

¡ Bienvenida/o, al Foro !.
Saludos.
@Maké (Ex-EXPERTO). Technical Advisor Premium. HP Program Top Contributor … Distinguished Professor, in … https://h30434.www3.hp.com/t5/Calculators/bd-p/Calulators-Handhelds and … https://h30434.www3.hp.com/